Transportation Operations Manager

4 days ago

Burlingame, California, United States MV Transportation Full time
Job Summary

MV Transportation is seeking a highly skilled Road Supervisor to join our team. As a Road Supervisor, you will be responsible for monitoring street operations, ensuring on-time performance, and maintaining the highest level of customer service.

Key Responsibilities
  • Conduct site checks and road observations to ensure compliance with client and local policies.
  • Document findings and provide reports to project staff.
  • Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles.
  • Monitor street operations for on-time performance and schedule adherence.
  • Provide customer information to site personnel and at key locations.
  • Respond to accidents and incidents, assisting in managing the situation and collecting required information.
  • Accompany operators to medical facilities as needed, ensuring proper administration of post-accident drug and alcohol testing.
  • Fulfill vacant shifts to ensure full service delivery.
  • Conduct gate checks at pull-out or pull-in times, ensuring on-time service and proper completion of necessary paperwork.
  • Identify potential rerouting required due to traffic, construction, or accident situations.
  • Ensure operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
  • Assist operators with service or passenger problems.
  • Assist dispatch and maintenance staff with vehicle change-outs in the field.
  • Provide feedback to safety and operations departments on service items affecting safety and performance.
  • Assist in determining the preventability of accidents and incidents, making recommendations for future training.
  • Accurately document all field observations and maintain files.
Requirements
  • High School diploma or equivalent.
  • Certifications according to local contract requirements.
  • Previous passenger transportation experience in a similar environment.
  • Previous training and/or field supervision experience preferred.
  • Excellent safety and service record.
  • Knowledge of local training programs and operations.
  • Familiarization with the service area.
  • Knowledge of client and service performance requirements.
  • Ability to manage emergency situations.
  • Knowledge of project-specific vehicles, components, and data/communications systems.
  • Knowledge of State and Federal regulations and corporate safety programs and policies.
  • Ability to read, write, and speak English.
  • Ability to communicate effectively and work with all departments.
  • Ability to work independently and objectively.

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