Guest Services Supervisor
2 weeks ago
The Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays as needed. The position also entails managing front office processes, team dynamics, and guest satisfaction.
Key Responsibilities:- Oversee all Front Office operations, including guest relations, room availability, financial controls, and overall profitability
- Lead and mentor Guest Service Agents, Bell Staff, and Valet Personnel
- Evaluate team performance and provide guidance and recognition
- Assess service patterns, address challenges, and implement enhancements
- Ensure compliance with company protocols
- Interact with guests, manage inquiries effectively, and resolve issues promptly
- Promote hotel amenities to optimize revenue
- Conduct training sessions and remain informed about hotel services and local attractions
- Participate in meetings and training programs
- Maintain uniform and grooming standards
- Conduct audits and perform other assigned responsibilities
- High School Diploma/GED or equivalent
- Minimum of 1 year of supervisory experience in Front Office
- At least 2 years of experience in Hotel Front Office
- Experience in guest services, preferably within a hotel setting
- Must be 21 years of age or older
- Excellent multitasking and communication abilities
- Flexible availability for shifts, weekends, and holidays
- Proficient in English communication
The Hilton San Francisco Airport Bayfront is dedicated to providing equal employment opportunities and fostering a positive work environment without discrimination based on various factors.
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Guest Services Supervisor
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Guest Services Supervisor
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Burlingame, California, United States Hilton San Francisco Airport Bayfront Full timeThe Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays as needed. The position also entails managing front office...
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Burlingame, California, United States Hilton San Francisco Airport Bayfront Full timeThe Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays. The position also involves managing front office operations,...
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