Senior IT Operations Manager

1 week ago


Phoenix, Arizona, United States Western Alliance Bank Full time

Position Overview:

We are seeking a seasoned IT Operations Manager with expertise in Digital Productivity and Intelligent Automation to enhance our initiatives at Western Alliance Bank. In this pivotal role, you will oversee the strategic planning, execution, and assessment of various transformative projects aimed at advancing our Digital Experience objectives. Your focus will be on fostering a deeper understanding of customer needs, technological advancements, and organizational dynamics.

  • Drive Intelligent Automation, digital transformation, and citizen development projects
  • Engage with internal teams and service providers to manage Digital Productivity and Intelligent Automation initiatives
  • Identify and execute opportunities for process enhancement, streamlining, and automation to optimize organizational efficiency
  • Promote and cultivate a community of citizen developers within the organization
  • Act as the representative for the organization in dealings with external stakeholders and vendors for third-party service implementation
  • Collaborate closely with internal stakeholders to comprehend their requirements, gather insights, and manage expectations
  • Ensure the successful realization of project benefits within the Intelligent Automation framework

Key Responsibilities:

  • Establish and maintain effective communication and relationships with stakeholders across all levels
  • Evaluate and quantify project costs and benefits
  • Manage multiple concurrent projects while providing regular updates on progress
  • Forecast resource needs, balance workloads, and plan capacities effectively
  • Develop and share the Intelligent Automation roadmap with relevant stakeholders
  • Serve as a liaison for a centralized IT project management organization
  • Collaborate with various technology teams to achieve shared objectives

Qualifications:

  • A minimum of 10 years of experience in IT project management, program management, or product management
  • Strong understanding of Intelligent Automation concepts, including Robotics Process Automation (RPA) and Machine Learning/Artificial Intelligence (ML/AI)
  • Hands-on experience with Microsoft Power Platform and leading initiatives utilizing low-code platforms
  • Proficient in end-to-end development practices encompassing risk, controls, audit, legal, and compliance
  • Familiarity with tools such as Jira, Azure DevOps, and/or Confluence is advantageous
  • Experience with Microsoft M365 products is a plus
  • A background in Product Management, Scrum Master roles, and Agile methodologies is beneficial
  • Demonstrated leadership capabilities with the ability to influence without direct authority
  • Proactive individual with a growth-oriented mindset
  • Customer-centric, technically adept, and possessing strong communication skills

Benefits:

We provide a comprehensive benefits package that includes competitive salaries, company ownership, medical and dental insurance, generous time off, 401k matching, tuition assistance, volunteer programs, and wellness initiatives. This role also offers the opportunity to enhance your business acumen through hands-on experience in finance operations and effective business management practices for career advancement.



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