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Owner Relations/Front Office Manager

2 months ago

Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time
The Hilton Fort Lauderdale Beach Resort is looking to welcome an Owner Relations/ Front Office Manager to join our amazing team

This stunning 374 room hotel is located three miles from Las Olas Boulevard's vibrant restaurants and shops, offers a full-service spa, multiple dining options and also boasts an outdoor pool and private cabanas.

Shift Pattern: Full availability and flexibility -Weekdays, weekends and holidays as needed

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
**Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing?Owner Relations Manager:Acts as the primary contact between the unit owner and hotel management; conducts owner orientation at unit close of escrow. Presents and describes the Unit Management Agreement to unit owners, oversee the administration of the Unit Management Agreement as well as respond to unit owners' needs.
Manages the owner's account as it relates to the issuance of financial statements, revenue and remuneration from the rental of the premises as indicated in the Unit Management Agreement. Communicates to owners any charges to their reserve account, ensures any maintenance services are tracked and charged to the owners of the specific unit.
Manages all Pre-arrival efforts associated with the Front Office including coordinating HHonors program initiatives, On-Time Orders, CRM and other procedures associated with this role.
Make reservations, cancellations, and changes for both In Program and Not in Program Unit Owners. This Manager will meet with Unit Owners while they are on property.
Providing support as needed to Front Office operations by assisting with both Guest Assistance and Guest Services as business demands.

Front Office Manager: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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Source: Hospitality Online