Front Office Associate
2 months ago
Company Overview: Staff My Agency is seeking a dedicated Front Office - Team Member to enhance our customer service experience. This position is ideal for individuals eager to develop their skills in a supportive environment.
Position Summary: The primary responsibility of this role is to deliver exceptional service, promptly address customer inquiries, and uphold high satisfaction levels. We are looking for a professional who possesses a positive demeanor and an engaging personality, someone who thrives in a team setting and is passionate about assisting others.
Key Responsibilities:
- Provide accurate information regarding products and services while resolving customer issues efficiently.
- Manage incoming calls and respond to customer needs.
- Address customer complaints with appropriate solutions and follow up to ensure satisfaction.
- Maintain detailed records of customer interactions and manage documentation effectively.
What We Offer:
- Competitive Base Pay
- Bonus and Commission Opportunities
- Paid Time Off (including vacation and personal/sick days)
- Retirement Plan with Company Match
- Group Life Insurance
- Valuable Work Experience
- Opportunities for Career Advancement
Ideal Candidate Profile:
- Excellent phone communication skills and active listening abilities.
- Comfortable with making outbound calls.
- Enthusiastic about helping customers and resolving their issues.
- Patient, empathetic, and a strong communicator.
- Capable of advocating for clients when necessary.
- Strong problem-solving abilities.
- Effective time management and multitasking skills.
- Must be able to obtain Property and Casualty license.
- Must be able to obtain Life and Health license.
This position is associated with an independent contractor agent and requires successful completion of any necessary licensing and training programs.
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