Front Office Associate

2 months ago


Fort Lauderdale, Florida, United States Staff My Agency Full time

Company Overview: Staff My Agency is seeking a dedicated Front Office - Team Member to enhance our customer service experience. This position is ideal for individuals eager to develop their skills in a supportive environment.

Position Summary: The primary responsibility of this role is to deliver exceptional service, promptly address customer inquiries, and uphold high satisfaction levels. We are looking for a professional who possesses a positive demeanor and an engaging personality, someone who thrives in a team setting and is passionate about assisting others.

Key Responsibilities:

  • Provide accurate information regarding products and services while resolving customer issues efficiently.
  • Manage incoming calls and respond to customer needs.
  • Address customer complaints with appropriate solutions and follow up to ensure satisfaction.
  • Maintain detailed records of customer interactions and manage documentation effectively.

What We Offer:

  • Competitive Base Pay
  • Bonus and Commission Opportunities
  • Paid Time Off (including vacation and personal/sick days)
  • Retirement Plan with Company Match
  • Group Life Insurance
  • Valuable Work Experience
  • Opportunities for Career Advancement

Ideal Candidate Profile:

  • Excellent phone communication skills and active listening abilities.
  • Comfortable with making outbound calls.
  • Enthusiastic about helping customers and resolving their issues.
  • Patient, empathetic, and a strong communicator.
  • Capable of advocating for clients when necessary.
  • Strong problem-solving abilities.
  • Effective time management and multitasking skills.
  • Must be able to obtain Property and Casualty license.
  • Must be able to obtain Life and Health license.

This position is associated with an independent contractor agent and requires successful completion of any necessary licensing and training programs.



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