Front Office Coordinator

2 weeks ago


Fort Lauderdale, Florida, United States Staff My Agency Full time

Company Overview: Staff My Agency is seeking a dedicated individual to fill the role of Front Office Coordinator. This position is perfect for those looking to start their career in a supportive environment where training is provided.

Position Summary: The primary responsibility of the Front Office Coordinator is to deliver exceptional service standards, efficiently address customer inquiries, and uphold high levels of customer satisfaction. The ideal candidate will possess a positive attitude and an engaging personality, thriving in a collaborative team setting.

Key Responsibilities:

  • Provide detailed information about products and services while resolving any issues that may arise with customer accounts.
  • Manage and direct incoming calls professionally.
  • Address customer complaints by offering suitable solutions and alternatives within specified timeframes, ensuring follow-up for resolution.
  • Maintain accurate records of customer interactions, process accounts, and organize documentation.

What We Offer:

  • Competitive Base Pay
  • Bonus and Commission Opportunities
  • Paid Time Off, including vacation and personal/sick days
  • Retirement Plan with Company Match
  • Group Life Insurance
  • Valuable Work Experience
  • Opportunities for Professional Growth and Advancement

Ideal Candidate Profile:

  • Excellent phone handling skills and active listening abilities.
  • Comfortable with making outbound calls.
  • Enthusiastic about assisting customers.
  • Patient, empathetic, and an effective communicator.
  • Strong problem-solving capabilities.
  • Exceptional communication and presentation skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Must be able to obtain Property and Casualty license.
  • Must be able to obtain Life and Health license.

This position is with an independent contractor agent, and employees must successfully complete any necessary licensing requirements and training programs.



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