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Hotel Front Desk Manager

2 months ago

Fort Lauderdale, Florida, United States Renaissance Fort Lauderdale West Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Renaissance Fort Lauderdale West. As a key member of our hotel's management team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities
  • Guest Service
    • Develop and implement strategies to improve guest satisfaction and loyalty.
    • Monitor and respond to guest feedback and concerns in a timely and professional manner.
  • Front Office Operations
    • Oversee the front desk, concierge, and bell staff to ensure seamless guest experiences.
    • Manage front office financial operations, including budgeting, forecasting, and revenue analysis.
  • Team Management
    • Lead, motivate, and develop a high-performing front office team.
    • Conduct performance evaluations, provide coaching, and implement corrective actions as needed.
  • Revenue Growth
    • Develop and implement strategies to increase revenue and occupancy rates.
    • Collaborate with the sales team to drive group business and events.
Requirements
  • Education
    • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience
    • Minimum 2-5 years of experience in front office management, preferably in a luxury hotel environment.
  • Skills
    • Excellent leadership and communication skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.