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Hotel Operations Manager

2 months ago

Fort Lauderdale, Florida, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer service.

Key Responsibilities
  • Guest Services: Maintain a high level of guest satisfaction by responding promptly to guest needs and ensuring that all hotel staff are trained to meet standards.
  • Front Desk Management: Act as manager on duty for the hotel and manage front desk operations, including check-in/check-out procedures, telephone procedures, and hotel amenities.
  • Human Resources: Manage human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk workforce.
  • Safety and Security: Ensure that all hotel staff are aware of local health and safety codes and regulations and take corrective action to prevent potential safety hazards.
  • Operations: Maintain physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in front office management or a related role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of hotel operations and management principles.
What We Offer
  • Competitive wages and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Discounted room rates at Concord managed hotels.