Consumer CRM Campaign Operations Project Manager

1 month ago

Florham Park, New Jersey, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description

The Campaign Operations, Project Manager is part of the AbbVie Digital Lab team and will be responsible for playing an integral part of the Consumer CRM team to drive day-to-day management, execution, and delivery of CRM projects across AbbVies consumer commercial brands.

The Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.

Responsibilities

Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.Learn the business for the respective therapeutic areas/brandsEffectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.Develop and maintain project documents, timelines, proofing checklists and status reports.Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.Document change requests, notify the team, and understand timeline implications.Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadershipIdentify any issues or concerns, the team has with cross functional and agency partners.Identify issues, identify root cause, and recommend corrective action where necessaryMonitors campaign performance and proactively provide recommendations to drive an increase in engagement.Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leadersKey AbbVie Leadership Competencies:Positive all for one approach to team deliverables and priorities.Builds strong relationships to enable higher performance.Learns, fast, grasps the essence and can change course quickly where indicated.Raises the bar and is never satisfied with the status quo.Creates a learning environment and open to suggestions.Embraces the ideas of others, nurtures innovation and manages innovation to reality.
Qualifications
Bachelors Degree in Business or Marketing or equivalent experience3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experienceMinimum of 3 years of hands-on work experience in client service, account or response management disciplineDigital marketing or interactive agency experience is a plusAbility to lead multiple projects simultaneously in a fast-paced, dynamic environment.Excellent written, verbal, and interpersonal communication skills to effectively work with team membersAnalytical ability to identify optimization opportunities and program related issuesEnthusiastic, solution-oriented attitude in accepting work/new challengesExcellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and OutlookKnowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolvingIn-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or UnicaExperience implementing CRM best practicesProven track record of launching successful email campaigns and/or consumer programs
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the time of this posting based on the job grade for this position. Individualcompensation paid within this range will depend on many factors including geographic location, and we may ultimatelypay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visioninsurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefitsthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit

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