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Client Relations Specialist

2 months ago

Florham Park, New Jersey, United States Mirion Full time

The Client Relations Specialist plays a crucial role in facilitating the sales of Mirion Medical's offerings.

Sales Assistance:

Assist the internal sales team and distributors in generating quotes as necessary, maintaining the CRM system, and processing sales orders efficiently.

  • Provide customer support by offering order updates, addressing inquiries, and coordinating logistics.
  • Collaborate across departments to address customer issues, prioritizing satisfaction and prompt resolution.
  • Handle software activation requests in accordance with the CMS Software Activation protocol and update the CRM accordingly.
Operational Responsibilities:
  • Input approved purchase orders into the system.
  • Verify the accuracy of incoming orders, including pricing, shipping terms, payment conditions, and address details.
  • Maintain the CRM by following up on incomplete end-user information and providing order/shipping confirmations as necessary.
  • Support operational sales efforts during product launches.
  • Oversee product trade-ins during order processing, communicate return material details, and follow up with customers.
  • Manage the inventory of sales loaners, including follow-up and retrieval of loaned items.
  • Perform CRM tasks, ensuring accurate customer data, addressing exception reports, and maintaining data integrity.
  • Contribute to the ongoing enhancement of our CMS system, including Operating Procedures, Work Instructions, and Forms.
  • Complete project tasks as assigned by Sales Management.
Qualifications and Skills:
  • Associate degree in business or a related discipline.
  • Proficient in database management and data entry.
  • Prior experience in customer service is preferred.
  • Exhibit professional phone etiquette and communication skills.
  • Fluency in English is required.
  • Ability to manage multiple tasks and work effectively under pressure.
  • Proficient in standard Microsoft Office applications.

Job Candidate Privacy Notice

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or discriminate against employees or applicants based on inquiries about compensation. However, employees with access to compensation information cannot disclose it to individuals without access unless legally required.