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CRM Strategy Manager for Life Sciences

2 months ago

Florham Park, New Jersey, United States Incedo Inc. Full time

Company Overview: Incedo Inc. is a rapidly expanding Digital and Analytics firm, uniquely positioned to combine Consulting, Analytics, and Digital Technologies to address intricate business challenges for a diverse range of prestigious clients across sectors such as High Tech, Telecom, Financial Services, and Life Sciences.

Position Overview: We are in search of a proactive Manager/Senior Manager with a specialization in CRM (Customer Relationship Management) to become a key player in our dedicated team focused on delivering tailored IT solutions for Life Science and Healthcare clients. This pivotal role is essential for steering the consulting, migration, and implementation of CRM solutions specifically designed for our clientele in the life sciences and healthcare sectors. The ideal candidate will bring extensive expertise in Salesforce and/or Veeva CRM systems, outstanding leadership capabilities, and a proven history of managing intricate CRM projects. This individual will lead, mentor, and motivate a cohesive team responsible for Project Management, System Migration, Implementation, and Quality Assurance.

Key Responsibilities:

  • Advance our strategic CRM support services within the Life Science & Healthcare domain for our CRM strategy and implementation team.
  • Engage closely with Life Science & Healthcare clients to discern their CRM requirements and craft customized solutions that align with their strategic goals.
  • Strategic Planning: Formulate and execute strategic initiatives for the consulting, migration, and implementation of Salesforce and Veeva CRM solutions tailored to meet specific client needs in the life sciences and healthcare fields.
  • Project Management: Direct and manage the complete project lifecycle, ensuring timely execution, budget compliance, and adherence to high-quality standards.
  • Client Consulting: Deliver expert consulting services to clients, grasping their unique requirements and providing customized solutions for CRM migration and implementation.
  • System Migration: Oversee the transition from existing CRM systems to Salesforce and Veeva, ensuring data integrity and minimal disruption to business activities.
  • Implementation: Supervise the team responsible for the configuration, customization, and deployment of Salesforce and Veeva CRM solutions, ensuring they fulfill client specifications.
  • Team Leadership: Guide, mentor, and inspire a team of professionals, promoting a collaborative and high-performance culture.
  • Stakeholder Management: Collaborate with internal and external stakeholders to ensure alignment and successful project outcomes.
  • Risk Management: Identify potential risks and develop effective mitigation strategies to ensure project success.
  • Quality Assurance: Ensure all deliverables meet the highest quality standards and comply with industry best practices.
  • Continuous Improvement: Stay abreast of the latest trends and advancements in Salesforce and Veeva CRM technologies, integrating best practices into implementation strategies.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; a Master's degree is preferred.
  • Significant experience in CRM implementation, with at least one year in a management capacity within the Life Science & Healthcare sector.
  • Strong familiarity with various CRM platforms such as Veeva, Salesforce, IQVIA, Synergistix, or similar systems.
  • A strategic understanding of the industry and its evolving landscape.
  • A strong desire to drive business growth and contribute to the advancement of the Business unit.
  • Excellent project management skills with the ability to lead and mentor cross-functional teams while managing multiple projects concurrently.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and establish positive relationships with clients and stakeholders.
  • Analytical mindset with the ability to troubleshoot issues, analyze data, and make data-driven decisions.
  • Relevant certifications (e.g., Salesforce or Veeva Certified Administrator) are advantageous.
  • Knowledge of Life Science and healthcare industry regulations and compliance requirements.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • Work in a collaborative and supportive team environment.
  • Make a meaningful impact on Life Science & Healthcare organizations' ability to deliver quality patient care.
  • Collaborate closely with senior leadership in Life Science & Healthcare.

If you are passionate about leveraging CRM technology to drive innovation in Life Science & Healthcare, we encourage you to explore this exciting opportunity with Incedo Inc.