Call Center- Customer Care Specialist

2 months ago

Phoenix, Arizona, United States Allstate Insurance Company Full time

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job DescriptionWe are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.We are a technology and services company that has led the Identity Protection and Advanced Threat Intelligence pack for 10 plus years. Our product is a proactive identity monitoring service that alerts our subscribers the first sign of fraud and fully restores their identity.ABOUT THE ROLE: Call Center- Customer Care Specialist (local to Arizona/Onsite role)
  • Full time, hourly salary + benefits
  • Onsite Work: 7350 N Dobson Rd #101, Scottsdale, AZ 85256 (close to Talking Stick Resort and next to Top Golf)
  • Hourly Compensation: $21.00 an hour (potential for Overtime)
  • Workdays: Sunday through Thursdays or Tuesdays through Saturdays.
  • Benefits Overview (partial list) : Medical insurance. 25 days PTO and 3 Paid National Holidays. Career Growth Opportunities. Tuition Reimbursement. 401k contribution (matching available). Free Identity Protection enrollment (employee + immediate family members)
What you will do as our customer care specialist

Youll work with a team of approximately 30 agents who are all willing to assist you as you navigate your career with AIP, and a leadership team that will support your personal and professional goals, whatever they may be. This environment and culture help us maintain a 96%-98% agent satisfaction rating from our customers, far above industry standards.

  • Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner (subscribers call when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft ** We will define all the different types of theft during training and give you the tools necessary to handle each case)
  • Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues (Outside of identity theft, you will often be assisting our subscribers log into their online portal, either for the first time, or troubleshooting technical issues)
  • Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
  • Identify the next steps required for the subscriber through active listening and problem-solving skills.
  • Maintain strong company product and service (You get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety)
Required Education/Skills and Experiences
  • You are local to Arizona and are able to commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
  • Minimum one year of call center experience
  • High School Diploma or GED
  • Availability to work a scheduled shift consistently
  • Strong formal oral and written communication skills and ability to communicate clearly
  • Dependability and strong work ethic
  • Passion to provide great customer experience
  • Highly adaptable and focused on self-development
  • Ability to navigate multiple software applications
  • High proficiency typing skills and computer comprehension
AIP2024SkillsAccountability, Call Center, Consumer Protection, Customer Centricity, Digital Literacy, Learning Agility, Outbound Calls, Technical IssuesCompensationCompensation offered for this role is $ per hour and is based on experience and qualifications.

At Allstate Identity Protection, great things happen when our people work together. Thats why when you join our team, we make sure it isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.

Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.

  • Customer Support Specialist for Loan Services

    2 days ago

    Phoenix, Arizona, United States MHA Systems Inc. Full time

    Job OverviewPosition Title: Customer Support Specialist for Loan ServicesRole Summary:MHA Systems Inc. is seeking a dedicated Customer Support Specialist to assist with our loan processing operations. This role comes with a competitive hiring bonus.The Customer Support Specialist plays a crucial role in delivering exceptional customer service while ensuring...

  • Logistics Call Center Representative

    2 days ago

    Phoenix, Arizona, United States Aston Carter Full time

    About the RoleAston Carter is seeking a highly skilled and detail-oriented Logistics Call Center Representative to join our team. As a Dispatcher Call Center Agent, you will play a critical role in supporting thousands of delivery drivers across the country, utilizing two-way Audio/Video communication to verify and identify necessary specifications on trucks...

  • Bilingual Customer Support Specialist

    2 days ago

    Phoenix, Arizona, United States CorVel Corporation Full time

    Bilingual Call Center Intake SpecialistsCorVel Corporation is in search of dedicated individuals who are enthusiastic about assisting others to become part of our team as Bilingual Call Center Intake Specialists. In this capacity, you will serve as the primary contact for individuals who have experienced workplace injuries, collecting vital information to...

  • Customer Service Specialist

    2 days ago

    Phoenix, Arizona, United States FMG EXPRESS FACILITY MANAGEMENT GROUP LLC Full time

    Job OverviewPosition SummaryWe are seeking a dedicated Customer Service Specialist who will act as the intermediary between our organization and its existing and prospective clients. The ideal candidate will take responsibility for articulating our products and services, generating interest, and scheduling appointments.This position requires in-person...

  • Customer Service Specialist

    7 days ago

    Phoenix, Arizona, United States FMG EXPRESS FACILITY MANAGEMENT GROUP LLC Full time

    Job OverviewPosition SummaryWe are seeking a dedicated Customer Service Specialist who will act as the primary point of contact between our organization and its existing and prospective clients. The ideal candidate will take responsibility for articulating our offerings, generating interest, and coordinating appointments.This position requires in-person...

  • Customer Service Specialist

    7 days ago

    Phoenix, Arizona, United States FMG EXPRESS FACILITY MANAGEMENT GROUP LLC Full time

    Job OverviewPosition SummaryWe are seeking a dedicated Customer Service Specialist who will act as the primary point of contact between our organization and its existing and prospective clients. The ideal candidate will take responsibility for articulating our offerings, generating interest, and coordinating appointments.This role requires in-person...

  • Customer Care Intake Agent

    2 days ago

    Phoenix, Arizona, United States CorVel Corporation Full time

    Bilingual Call Center Intake SpecialistsCorVel Corporation is on the lookout for dedicated individuals who are eager to assist others in their journey to recovery. As a Bilingual Call Center Intake Specialist, you will serve as the first point of contact for individuals who have experienced workplace injuries, collecting vital information to facilitate their...

  • Customer Care Agent I

    1 week ago

    Phoenix, Arizona, United States CorVel Corporation Full time

    Bilingual Call Center Intake SpecialistsCorVel Corporation is on the lookout for dedicated individuals who are enthusiastic about assisting others to become part of our team as Bilingual Call Center Intake Specialists. In this capacity, you will serve as the primary contact for individuals who have sustained injuries in the workplace, collecting vital...

  • Customer Service Specialist

    7 days ago

    Phoenix, Arizona, United States AppleOne Full time

    Job DescriptionWe are seeking dedicated individuals for multiple openings in a Customer Service Specialist role with a leading financial institution. This position offers significant growth opportunities and the chance to contribute to a team focused on providing exceptional service to small business credit card clients.Why This Role?This is more than just...

  • Bilingual Customer Support Specialist

    7 days ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewBilingual Customer Support SpecialistThis role involves providing exceptional customer service through various communication channels.Position Highlights:This is a full-time on-site position. Flexibility in working hours is required.Benefits Include:Comprehensive benefits starting from the first day of the monthWeekly compensationOpportunity for...

  • Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States TEKsystems Full time

    Position Overview:This role is a TEMP TO PERM opportunity, requiring in-office work for the initial five months, followed by eligibility for a hybrid work arrangement.Work Schedule: 40 hours per week, with operational hours from 7:30 AM to 8:00 PM Central Time. Some Saturday shifts may be necessary.Role Summary:The Customer Support Specialist is integral to...

  • Geriatric Care Specialist

    2 days ago

    Phoenix, Arizona, United States Ovation Primary Care Full time

    Ovation Primary Care & Hospice, a Stellar Senior Living Company, is expanding its presence in the Arizona market and is in search of a dedicated and skilled Geriatric Care Specialist / Nurse Practitioner. This role focuses on providing exceptional healthcare services to our senior population, particularly in the areas of hospice and palliative care. As a...

  • Mortgage Customer Support Specialist

    2 days ago

    Phoenix, Arizona, United States TEKsystems Full time

    Mortgage Customer Experience Specialist On-site Role in Phoenix, AZ - M-F | $ to $ hour Position Overview: This role is an entry-level position within the Customer Experience team, focusing on delivering exceptional service in a call center setting. Key Highlights: Full-time, Monday to Friday schedule. Engage with customers to enhance their...

  • Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States TEKsystems Full time

    Position Overview:This role is a TEMP TO PERM opportunity, with the initial five months requiring in-office presence for 40 hours per week, after which hybrid work eligibility will be available.Working Hours: 40 hours per week, with operational hours from 7:30 AM to 8:00 PM Central Time. Some Saturday shifts may be necessary.Role Summary:The Customer Support...

  • Bilingual Customer Support Specialist

    2 days ago

    Phoenix, Arizona, United States Intoxalock Full time

    Bilingual Customer Experience SpecialistDepartment: I-Customer ServiceLocation: RemoteAbout Us:With over 25 years of leadership in ignition interlock solutions, Intoxalock specializes in assisting drivers in regaining their licenses post-drunk driving charges while actively preventing impaired driving. We proudly operate over 2,600 installation sites...

  • Bilingual Customer Support Specialist

    7 days ago

    Phoenix, Arizona, United States Intoxalock Full time

    Bilingual Customer Support SpecialistDepartment: I-Customer ServiceLocation: RemoteAbout Us:With over 25 years of leadership in ignition interlock technology, Intoxalock specializes in assisting drivers in regaining their licenses following impaired driving incidents. Our extensive network includes over 2,600 installation sites nationwide, complemented by...

  • Bilingual Customer Support Specialist

    2 days ago

    Phoenix, Arizona, United States Intoxalock Full time

    Bilingual Customer Experience SpecialistDepartment: I-Customer ServiceLocation: RemoteAbout Us:With over 25 years of leadership in ignition interlock solutions, Intoxalock specializes in assisting drivers in regaining their licenses following DUI incidents while actively preventing impaired driving. Our extensive network includes over 2,600 installation...

  • Bilingual Customer Support Specialist

    7 days ago

    Phoenix, Arizona, United States Intoxalock Full time

    Bilingual Customer Support SpecialistDepartment: I-Customer ServiceLocation: RemoteAbout Us:With over 25 years of leadership in ignition interlock technology, Intoxalock specializes in assisting drivers in regaining their licenses following a DUI charge while also preventing impaired driving incidents. Our extensive network includes over 2,600 installation...

  • Banking Customer Support Specialist

    2 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job DescriptionClient: Financial ServicesPosition: Banking Customer Support SpecialistLocation: Remote/HybridDuration: Temporary with potential for permanent placementOverview:The role involves providing exceptional customer support in the banking sector. You will be responsible for addressing customer inquiries and resolving issues effectively. The position...

  • Call Center Banker

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...