Customer Support Specialist for Loan Services

1 week ago


Phoenix, Arizona, United States MHA Systems Inc. Full time
Job Overview

Position Title: Customer Support Specialist for Loan Services

Role Summary:

MHA Systems Inc. is seeking a dedicated Customer Support Specialist to assist with our loan processing operations. This role comes with a competitive hiring bonus.

The Customer Support Specialist plays a crucial role in delivering exceptional customer service while ensuring the accurate processing of loan applications through both phone and online channels. This position demands a high level of integrity and ethical conduct, as it involves access to sensitive corporate and customer information.

Key Responsibilities:

  • Support the overall loan processing workflow within the customer service center.
  • Deliver outstanding customer service by adhering to established protocols to meet client needs and enhance satisfaction.
  • Achieve daily and monthly targets related to loan processing.
  • Manage a high volume of inbound and outbound calls related to loan inquiries.
  • Gather essential information to facilitate the completion of loan applications.
  • Review documentation for accuracy and compliance with underwriting standards.
  • Address customer needs effectively to ensure satisfaction.
  • Exhibit foundational knowledge of lending services and practices.
  • Perform additional tasks as required.

Education and Experience:

  • Required: High School Diploma or GED.
  • Preferred: Some college education.

Qualifications:

  • Required: Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Preferred: Two years of experience in customer service, collections, or loan processing; familiarity with Outlook, internet applications, loan management systems, and telephony systems. Training is available for candidates lacking preferred experience.

Physical Requirements:

The role requires frequent sitting and communication. Occasional walking and manual dexterity are necessary, along with the ability to lift up to 5 lbs. The work environment is a moderately noisy office setting.

Work Environment:

Modern call center facility.

Work Schedule: Standard hours from 9 am to 5:30 pm, with no weekend or evening shifts.

Compensation and Benefits:

Hourly wage of $18.90, with eligibility for monthly bonuses and a 401K plan. MHA Systems covers 100% of employee premiums for health care benefits, including dental, vision, and life insurance. Paid time off is available after the probationary period.

Company Overview

MHA Systems Inc. is a leading online lender committed to providing innovative financial solutions.



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