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Logistics Call Center Representative

2 months ago

Phoenix, Arizona, United States Aston Carter Full time
About the Role

Aston Carter is seeking a highly skilled and detail-oriented Logistics Call Center Representative to join our team. As a Dispatcher Call Center Agent, you will play a critical role in supporting thousands of delivery drivers across the country, utilizing two-way Audio/Video communication to verify and identify necessary specifications on trucks and processes.

Key Responsibilities
  • Coordinate and communicate with various parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
  • Provide updates and ensure seamless operations on a daily basis.
  • Speak with approximately 200 drivers daily, requiring excellent and clear communication skills.
Requirements
  • 1-2+ years of high-volume call center customer support experience.
  • Must not be job-hopping (1+ years of experience per company).
  • High detail-orientation with a high sense of urgency.
  • Comfortable speaking with high volumes of delivery drivers with different personalities.
  • Must be available to work on holidays as needed.
What We Offer
  • Exceptional opportunity to join a globally recognized company.
  • Chance to convert to a permanent employee based on business needs and performance.
  • Hybrid schedule (2 remote days per week) upon conversion.
Eligibility Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.