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Banking Customer Support Specialist

2 months ago


Phoenix, Arizona, United States Collabera Full time
Job Description

Client: Financial Services

Position: Banking Customer Support Specialist

Location: Remote/Hybrid

Duration: Temporary with potential for permanent placement

Overview:

The role involves providing exceptional customer support in the banking sector. You will be responsible for addressing customer inquiries and resolving issues effectively. The position requires handling a significant volume of inbound calls daily, assisting small business credit card clients with various needs such as fraud inquiries, payment processing, account management, and transaction disputes.

Key Responsibilities:

  • Deliver high-quality customer service through effective communication.
  • Manage and resolve moderately complex customer inquiries.
  • Collaborate with team members and escalate non-routine issues to supervisors.
  • Continuously seek opportunities to enhance customer experience and operational processes.

Required Qualifications:

  • Minimum of 2 years experience in customer service, preferably within financial services or contact center environments.
  • Proficient in handling inbound calls and addressing customer needs.

Preferred Skills:

  • Experience in finance or banking is advantageous but not mandatory.
  • Familiarity with customer management systems.
Company Overview

Collabera is a leading Global Digital Solutions Company that specializes in providing Software Engineering Solutions to some of the most innovative organizations worldwide. With a strong foundation in serving the engineering needs of prominent businesses across various sectors, including Technology, Financial Services, Telecom, and Healthcare, Collabera operates in multiple countries and serves a significant portion of the Fortune 500. The company has consistently outperformed industry growth rates, demonstrating its commitment to excellence and innovation.