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Banking Customer Support Specialist
2 months ago
Client: Financial Services
Position: Banking Customer Support Specialist
Location: Remote/Hybrid
Duration: Temporary with potential for permanent placement
Overview:
The role involves providing exceptional customer support in the banking sector. You will be responsible for addressing customer inquiries and resolving issues effectively. The position requires handling a significant volume of inbound calls daily, assisting small business credit card clients with various needs such as fraud inquiries, payment processing, account management, and transaction disputes.
Key Responsibilities:
- Deliver high-quality customer service through effective communication.
- Manage and resolve moderately complex customer inquiries.
- Collaborate with team members and escalate non-routine issues to supervisors.
- Continuously seek opportunities to enhance customer experience and operational processes.
Required Qualifications:
- Minimum of 2 years experience in customer service, preferably within financial services or contact center environments.
- Proficient in handling inbound calls and addressing customer needs.
Preferred Skills:
- Experience in finance or banking is advantageous but not mandatory.
- Familiarity with customer management systems.
Collabera is a leading Global Digital Solutions Company that specializes in providing Software Engineering Solutions to some of the most innovative organizations worldwide. With a strong foundation in serving the engineering needs of prominent businesses across various sectors, including Technology, Financial Services, Telecom, and Healthcare, Collabera operates in multiple countries and serves a significant portion of the Fortune 500. The company has consistently outperformed industry growth rates, demonstrating its commitment to excellence and innovation.