Mortgage Customer Support Specialist

1 week ago


Phoenix, Arizona, United States TEKsystems Full time

Mortgage Customer Experience Specialist

On-site Role in Phoenix, AZ - M-F | $ to $ hour

Position Overview:

This role is an entry-level position within the Customer Experience team, focusing on delivering exceptional service in a call center setting.

Key Highlights:

  • Full-time, Monday to Friday schedule.
  • Engage with customers to enhance their experience with our mortgage services.

Benefits:

  • Work with one of the leading mortgage providers in the industry.
  • Comprehensive benefits available from the first day of the month.
  • Receive weekly compensation.
  • Standard business hours with a Monday to Friday schedule.
  • Opportunities for career advancement.

Required Skills and Experience:

  • Prior experience in the mortgage industry is essential.
  • Bilingual Spanish skills are advantageous.
  • Familiarity with relevant Federal, State, and Local mortgage regulations is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Proficient in using computers and common software applications (Microsoft, Google, etc.).

Daily Responsibilities:

  • Serve as a customer success advocate in a call center environment.
  • Respond to a high volume of inbound calls or texts from existing customers promptly.
  • Manage routine inquiries via calls, emails, and chat with internal teams, clients, and authorized third parties.

Next Steps:

  • Interested candidates are encouraged to apply directly to this job posting.
  • An on-site interview may be required for qualified candidates as part of the hiring process.

About TEKsystems:

We are partners in transformation, assisting clients in realizing their ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with innovative leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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