Manager Operations MAS

2 months ago

Bel Air, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position
MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MAS umbrella. Patient volume annually under 12,000.

Primary Duties and Responsibilities

Develops and contributes to the achievement of established Department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with company policies and procedures and governmental/accreditation regulations.Adheres to regulatory guidelines in patient care, administration, human resources and billing. This includes strict oversight and audit related to compliance in areas of laboratory (COLA/CLIA), radiology, dispensing, pharmaceuticals, and medications. Oversees regulations associated with the Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies.Assists the Director of Operations and VP of Operations in developing a community relations plan for facilities within MedStar Ambulatory Services. Supports and participates in events that integrate the facility(ies) within the community.Assures the completion of all activities associated with payroll management. Determines cost-effective staffing, equipment and supply alternatives.Attains targeted metrics in the area of associate satisfaction, financial outcomes, quality and customer satisfaction and growth.Supports the success of the medical providers within the clinic; communicates regularly with medical leadership regarding development opportunities for the provider; collaborates on issues of patient care, training needs for staff and care/service improvement.Takes personal responsibility for the growth of the practice. Participates in events/community outreach, represents the clinic(s) and make sales calls as needed to employers, physicians, schools, and other venues. Work collaboratively with the Area Operations Manager and Sales & Marketing Representative to achieve or exceed patient volumes.Demonstrates behavior consistent with MedStar mission, vision, goals and objectives and patient care philosophy. Provide a consistent level of services in the MedStar Way across the clinic.Ensures patients and guests have a superior experience. Serves as a liaison between patients and staff. Resolves problems, conflicts, concerns, and complaints to attain maximum patient satisfaction.Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible. Adjusts staffing in accordance with fluctuating volume.Monitors and addresses facility, patient, physician and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates monthly leadership meetings, periodic staff meetings and bi-annual Town Halls.Monitors the referral processes and identifies opportunities for improvement.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach Performs other duties as assigned.Performs public relations function in the community and in MedStar Facilities, identified and pursues new areas of business opportunity, facilitates collaborate internal partnerships to ensure maximum internal referrals.Plans and coordinates for the provision of primary and specialty services in partnership with administrators at MedStar partner entities. Recommends and maintains policies and procedures in partnership with stakeholders and clinical leadership.Selects trains and orients and assigns facility staff or designates responsible person. Assists with the development of performance standards, evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department.Supports Director of Operations, AVP of MAS, and VP of MAS in establishing annual goals for the facility or functional area. Integrates processes and systems with multiple, internal and external administrators. Monitors and presents progress monthly.Supports the use of technology in clinical setting to improve patient care, safety, efficiency, and communication. Responsible for competence related to all required Information Systems necessary for efficient day to day operations.Works with Administrators of MedStar partners or entities to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed.Works with Director of Operations, AVP of MAS, VP of MAS, and Facility Medical Director to ensure adherence to budget/financial plan. Targets needs of the facility including medical supplies and human resource needs.

Minimum Qualifications
Education

  • Bachelor's degree required

Experience

  • 5-7 years Management experience in a health care setting required and
  • 1-2 years Management of a MACC location required

Licenses and Certifications

  • No special certification, registration or license required

Knowledge, Skills, and Abilities

  • Effective verbal and written communication skills.
  • Ability to follow verbal and written instructions.
  • Must be proficient in Microsoft Office.
  • Must have advanced analytical skills, strong attention to detail including data analysis and procedure review.
  • Highly developed customer service skills with the ability to remove barriers to change using strong change management skills.
  • To ensure optimal support, associate must foster collaborative relationships between MedStar Entities and resources with client departments to resolve identified problems and strategies growth at site.
  • Superb communication, both written and oral, skills.
  • Must have ability to relate well with physicians, administrators, front end associates, and management (strong client facing skills).
  • Proven skills to stabilize operations at site including staffing, revenue cycle, and physician relations.

This position has a hiring range of $80,995 -
$144,102

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