Retail Sales Representative

2 months ago

Bel Air, Maryland, United States Banners Hallmark Full time


The **Sales Associate** role at **Banners Hallmark** is ideal for individuals who thrive on interpersonal interactions and enjoy teamwork.

This position requires the ability to enhance the shopping experience through comprehensive product knowledge and attentive customer service, aimed at consistently boosting sales and operational efficiency.

The primary responsibilities of the Sales Associate include, but are not limited to:
  1. Achieving Sales Goals: Contribute to revenue growth by delivering outstanding customer experiences while managing various tasks. Understand the objectives of the company and store.
  2. Customer Interaction and Product Expertise: Actively engage with customers to understand their needs, fostering relationships and sharing valuable product insights.
  3. Operational Standards: Maintain a clean, organized, and orderly environment on both the sales floor and in the stockroom daily. Participate in shipment processing, restocking, and other operational duties.
  4. Visual Merchandising: Assist in implementing company merchandising guidelines to ensure effective presentation and adherence to standards.
To fulfill these responsibilities, the Sales Associate must demonstrate proficiency in the following competencies:

1. Accountability: Holding oneself and others responsible for meeting commitments.
2. Effective Communication: Employing various communication methods to clearly convey the needs of diverse audiences.
3. Customer-Centric Approach: Identifying opportunities and crafting solutions that align with customer expectations, fostering lasting relationships.
4. Business Acumen: Utilizing knowledge of market trends and business strategies to support organizational objectives.
5. Proactive Mindset: Embracing new challenges with urgency, enthusiasm, and high energy.
6. Problem-Solving Skills: Navigating complex information to effectively address challenges.
7. Interpersonal Skills: Engaging comfortably with a diverse range of individuals.
8. Adaptive Learning: Learning through experimentation and applying insights from both successes and failures.
9. Resource Management: Efficiently securing and utilizing resources.
10. Trust Building: Earning the confidence of others through honesty and integrity.
11. Resilience: Recovering from setbacks and challenges in difficult situations.

Qualifications:
  • High School diploma or equivalent required.
  • Flexibility to work varied hours, including holidays, evenings, and weekends.
  • Proficiency in all outlined duties and competencies is essential.
Expectations:

The Sales Associate is expected to deliver exceptional customer service and exemplify best practices in sales and service.

This role involves collaboration with the Store Manager to ensure smooth operational functioning. The Sales Associate will share knowledge, communicate daily priorities, and manage routine tasks effectively.

Key duties include:
  1. Sales Performance: Understanding all aspects of store operations and metrics; setting goals in the absence of the Store Manager. Driving revenue while ensuring a high level of customer service and executing opening/closing tasks according to company standards.
  2. Customer Engagement: Building relationships with customers and enhancing their experience through product knowledge.
  3. Operational Excellence: Ensuring cleanliness and organization of the sales floor and stockroom. Participating in and leading shipment processing and restocking efforts.
  4. Merchandising Standards: Utilizing company guidelines to make effective merchandising decisions.
  5. Training and Development: Assisting in onboarding new team members by providing training in customer service and operational procedures.
To excel in this role, the Sales Associate must possess the following skills:
  1. Accountability: Holding oneself and others accountable for commitments.
  2. Effective Communication: Utilizing various communication methods to meet the needs of different audiences.
  3. Customer Focus: Identifying opportunities to meet customer expectations and building lasting relationships.
  4. Business Insight: Applying knowledge of market trends to support organizational goals.
  5. Decision-Making: Making timely and effective decisions that advance the organization.
  6. Training Skills: Supporting management in training initiatives for sales staff.
  7. Resilience: Recovering from setbacks in challenging situations.
Qualifications:
  • Preferred experience of two or more years in a sales leadership role.
  • Strong leadership, organizational, and planning skills, along with effective management and problem-solving abilities.
  • Familiarity with technology; experience with computer-based training is preferred.
  • Flexibility to work varied hours, including holidays, evenings, and weekends.
  • Proficiency in all outlined duties and competencies is essential.

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