Senior Vice President of Member Services

2 weeks ago


Bel Air, Maryland, United States Belairnewsandviews Full time

Position Overview:

Freedom Federal Credit Union is seeking a highly skilled individual to take on the role of Senior Vice President of Member Services. This position is pivotal in overseeing the operations of our branch network and call center, ensuring that our members receive exceptional service at every interaction.

Key Responsibilities:

  • Lead and manage the operations of the member services division.
  • Drive organizational growth and revenue through innovative service strategies.
  • Foster a culture of excellence and continuous improvement in member interactions.
  • Collaborate with executive leadership to align member services with organizational goals.

Qualifications:

The ideal candidate will possess over 30 years of experience in the financial services sector, with a strong background in banking, lending, and financial technology. A proven track record of leadership and a commitment to enhancing member experiences are essential.

Leadership Philosophy:

As a leader dedicated to community engagement, the candidate should embody the philosophy of "people helping people" and have a history of involvement in non-profit initiatives. Experience in mentoring and community development is highly valued.

Educational Background:

A degree in business management or a related field is required. Additional leadership training or certifications will be considered an asset.

We are looking for a candidate who is not only a strategic thinker but also a passionate advocate for our members, ready to contribute to the growth and success of Freedom Federal Credit Union.



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