Client Care Specialist for Veterinary Practice

2 weeks ago


Bel Air, Maryland, United States Homeward Bound Veterinary Services Full time
Position Overview

We are seeking a meticulous and passionate individual to become a vital member of our veterinary team.

Key Qualifications
  • Prior experience in a veterinary receptionist role is essential.
  • Willingness to adapt to our operational hours and participate in rotational weekend shifts.
  • Strong communication abilities and a keen eye for detail.
  • Familiarity with managing appointment schedules, engaging with clients, and operating multiline phone systems.
  • Basic understanding of preventive care and vaccination procedures.
  • A commitment to being a key player in our expanding team of over three veterinarians.
  • Possessing situational awareness and sensitivity to the needs of others.
  • A focus on service excellence and continuous improvement.
Core Responsibilities
  • Make a positive impact as the first point of contact for our practice.
  • Manage phone inquiries, address client questions, and coordinate appointment bookings.
  • Handle emails, faxes, and various forms of communication efficiently.
  • Ensure timely communication of patient reports and client inquiries with the veterinary team.
  • Process payments for services and products provided.
  • Maintain an organized and welcoming office environment.
  • Assist with prescription refill requests and medication pickups.
  • Opportunities for cross-training and support roles may be available for the right candidate.
Company Overview

We are a general practice and urgent care facility with a high volume of surgical procedures, dedicated to providing exceptional veterinary care.



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