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Assistant Operations Manager

2 months ago

Bel Air, Maryland, United States Buffalo Wild Wings - Bel Air Full time
Assistant Operations Manager Job Overview

The Assistant Operations Manager is integral to ensuring that team members deliver outstanding service to patrons, emphasize collaboration, and connect with the local community. This role involves overseeing daily operations, managing personnel, providing direction, coaching staff, and contributing to revenue growth while maintaining operational excellence.

Core Responsibilities:
  • Crafting unforgettable dining experiences that enhance customer loyalty
  • Emphasizing guest-centered service and hospitality skills among Supervisors and Team Members
  • Managing human resource activities such as hiring, training, and performance evaluation
  • Facilitating team meetings for effective communication and training
  • Ensuring cleanliness and compliance with safety regulations
  • Executing new company strategies and protocols
  • Overseeing shifts to meet sales and profitability objectives
Qualifications:
  • Valid food safety and alcohol service certifications
  • Knowledge of labor regulations, health standards, and safety practices
  • Strong people management, communication, and organizational abilities
  • Willingness to work flexible hours, including weekends and holidays
  • Capability to instruct and inspire team members
Physical Requirements and Work Environment:
  • Employee must be capable of performing physical tasks and working in a moderately noisy environment
  • Reasonable accommodations are available for individuals with disabilities
  • Vision and manual dexterity are necessary

Employee Benefits:

  • On-demand pay
  • Competitive compensation
  • Meal discounts
  • Tuition assistance
  • Additional benefits and paid time off