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Resource Manager

2 months ago

Philadelphia, Pennsylvania, United States ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description
  • Be a strategic business partner to both the GEO & Practice Leadership Teams.
  • Review, manage and execute staffing of resource requisitions.
  • Align staffing of billable personnel, maximizing ability to achieve billable utilization targets.
  • Create strategic relationships with services partners.
  • Manage competitive rates that ensue achievement of partner margin targets.
  • Governance of partner certifications and high-quality resources.
  • Maintain internal partner spend targets in line with required capacity.
  • Provide regional services management whitespace reporting and capacity recommendations based on business requirements.
  • Ensure skills inventory, resumes and profiles of are updated and accurate in line with policy.
  • Contribute to professional services knowledge base through creation of best practices and lessons learned content.
Qualifications
  • 5+ years in resource management
  • 3+ years in a professional services organization, recruitment agency or consulting company
  • RMI Certification
  • The ability to apply judgement to any situation
  • The ability to work in a stressful, hectic and constantly changing environment
  • Ability to work independently
  • Excellent professional verbal and written communication skills
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.