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Front Office Manager
2 months ago
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions:
1. Guest Relations:
Oversee all front office operations to ensure guest satisfaction.
Handle guest complaints, requests, and inquiries promptly and professionally.
Maintain a high level of guest service and hospitality standards.
Ensure VIPs and regular guests receive personalized service.
2. Team Management:
Recruit, train, and supervise front office staff.
Conduct regular performance evaluations and provide feedback.
Foster a positive and collaborative work environment.
Schedule staff shifts and ensure adequate coverage.
3. Operations Management:
Monitor and manage the daily activities of the front desk.
Ensure the front office is clean, organized, and well-maintained.
Implement and maintain standard operating procedures.
Coordinate with other departments to ensure seamless guest experiences.
4. Financial Management:
Manage the front office budget and control expenses.
Oversee billing, cash handling, and credit card transactions.
Prepare and analyze financial reports related to front office operations.
5. Technology & Systems:
Ensure efficient use of hotel management software and systems.
Train staff on new systems and technology as needed.
Troubleshoot and resolve technical issues related to front office operations.
6. Compliance & Safety:
Ensure compliance with all hotel policies and procedures.
Maintain knowledge of local health and safety regulations.
Implement and monitor safety protocols and procedures.
Here are some reasons our associates like working for us:
Benefits:
At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and 's make sure we have FUN We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
QualificationsHotel Experience
Source: Hospitality Online
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