Front Office Supervisor

2 weeks ago


Miami Beach, Florida, United States The Setai Full time
Position Overview:
The Setai is seeking a dedicated and experienced Front Office Supervisor to enhance our Operations team. This role is essential in ensuring that our guests experience the highest level of service and satisfaction during their stay.

About The Setai:
Located in a luxurious oceanfront setting, The Setai combines the elegance of Asian traditions with the vibrant history of South Beach. Our establishment is a sanctuary for discerning travelers, offering a unique blend of culture, relaxation, and nightlife.

Key Responsibilities:
- Collaborate with management to foster a team of service-oriented professionals committed to exceptional guest experiences.
- Oversee all Front Office operations, including the Front Desk, Guest Services, Overnight, and PBX, ensuring that service standards are consistently met.
- Maintain positive guest relations, proactively addressing needs and concerns with professionalism and grace.
- Ensure accuracy in guest records, including night audits and profiles, to facilitate seamless service.
- Manage financial resources effectively, working towards achieving financial goals and maintaining cost control.
- Recruit, train, and develop staff in alignment with hotel standards and operational procedures.
- Cultivate a diverse workforce and support a positive work environment.

Qualifications:
- A Bachelor's degree in Business or Hospitality is required, along with a minimum of five years of relevant experience in a hotel setting.
- Previous supervisory or management experience is essential.
- Strong knowledge of hospitality principles and front desk operations is necessary.
- Excellent interpersonal and communication skills, both written and verbal, are required.
- Proficiency in property management systems and Microsoft Office Suite is expected.

What We Offer:
At The Setai, we value our employees and offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Life Insurance and Disability Coverage
- Retirement Plan (401k)
- Generous Paid Time Off
- Employee Discounts on Food & Beverage and Spa Services
- Uniforms and Maintenance Support

We are committed to providing a supportive and enriching work environment that promotes growth and development for all team members.

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