Front Office Team Leader
2 weeks ago
Key Responsibilities
- Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, training, and scheduling front desk staff, guest service aides, concierge team members, and PBX operators.
- Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as needed.
- Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including those that are less frequent.
- Review AM and PM discrepancy reports with precision.
- Coordinate with Housekeeping and Engineering Departments regarding guest room status, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
- Welcome and engage with guests in a friendly manner, efficiently handling check-ins and check-outs, addressing inquiries, and assisting with various guest needs.
Remington is committed to providing an exceptional experience for our guests. Our locations are strategically situated to offer easy access to local attractions, dining, and entertainment options, ensuring a memorable stay for all visitors.
Qualifications
***Availability for PM Shift: 3:00 pm - 11:00 pm
Desired Attributes
- Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
- Strong work ethic and proactive approach to responsibilities.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- A collaborative spirit, eager to contribute to a team dedicated to delivering outstanding guest experiences.
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