Implementation Specialist Medical Device Heart Failure Southeast

3 weeks ago

Raleigh, North Carolina, United States EVERSANA Full time

Job Description

*This is a remote field-based position. Candidates from alternative southeastern cities are encouraged to apply.

The Implementation Specialist (IS) is responsible for training and support of hospital and clinical staff at the time of product introduction. The product launch will be part of a larger clinical workflow implementation; the IS will be instrumental in workflow adoption and product uptake. The role requires building of relationships with stakeholders within the health system (e.g., physicians, pharmacists, nurses, administrators) who are involved in implementation clinical workflow. Experience working in a clinical environment such as the Emergency Department, Outpatient clinic, or procedural lab is preferred. The IS will be responsible for communicating successes and challenges to product adoption and workflow implementation. The product represents a paradigm shift in treatment for heart failure patients; this person will be nimble, solution oriented, and an excellent communicator both internally and externally to the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with driving successful product implementation and growth within assigned IDN's. This implementation and growth will stem from:

Train and Support IDN/Hospital staff on Product within workflow and compliance guidelines
Prior experience in clinical settings such as Emergency Department, Medical Clinic, Inpatient Floor preferred
Collaborate with cross-functional teams to implement effective implementation strategies
Conduct product presentations, educational programs, and in-service training for healthcare professionals to increase awareness and understanding drug/device combo product and its implications for the hospital and patient
Provide feedback to internal teams on customer needs, market dynamics, and competitor insights to support product positioning and commercialization efforts.
Utilize Veeva/Salesforce to track implementation and feedback
Travel: Up to 60% of the time

#LI-EC2
Qualifications:
Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Experience and familiarity with clinical environment
Collaborate with Cross-Functional Teams
Utilize Veeva/Salesforce to track implementation status and feedback
Utilize Microsoft suite of products to communicate messages internally and externally
Excellent interpersonal skills, including networking, influencing, presentation, and written and verbal communication

PREFERRED QUALIFICATIONS:
Education Bachelor's Degree, **** Medical technician, RN/BSN, or LPN
Experience and/or Training Experience and comfort in clinical settings (ED, Outpatient, Inpatient)
Licenses/Certificates Driving Record
Technology/Equipment Fully functional in Microsoft Suite Programs

Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient's best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action - I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others.

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

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