Client Implementation Consultant

2 weeks ago

Raleigh, North Carolina, United States Core Sound Imaging, Inc. Full time
Job Overview

Are you passionate about joining a dynamic and forward-thinking organization? Do you thrive in an environment where collaboration and customer satisfaction are paramount? If you enjoy tackling details and are adept at learning new software, this role may be a perfect fit for you.

At Core Sound Imaging, Inc., we are looking for individuals who resonate with the following:

Do you possess the expertise to guide clients through the implementation process? Are you skilled at managing projects with clear timelines and objectives? Do you enjoy the challenge of customizing solutions to meet diverse client requirements? Are you enthusiastic about collaborating with team members to ensure client success?

Can you convey technical product features in a manner that is easily understood by non-technical audiences? Are you capable of tailoring information to suit the client's context? Do you have a foundational understanding of medical imaging workflows, or are you willing to invest time in learning? If your answer is yes, we encourage you to explore this opportunity.

Key Skills and Responsibilities:

  • Excel in the following areas:
    • Organizing kickoff and status meetings with clients
    • Overseeing implementation projects efficiently and effectively
    • Identifying additional client requirements and providing tailored solutions
    • Coordinating internal processes to meet client expectations
    • Seeking opportunities for enhancing the implementation process
  • Facilitate collaboration among training, support, and implementation teams by:
    • Conducting initial assessments and developing customized implementation plans
    • Providing remote coaching through advanced software tools
    • Delivering additional application training as required
    • Supporting client implementation schedules and activities
    • Occasionally visiting clients on-site post-training
    • Contributing to the development and refinement of implementation and training processes
    • Participating in development review meetings to stay informed about new features and training needs arising from product updates

Qualifications We Seek:

A degree equivalent to four years of college-level coursework in a relevant field, along with experience that equips you to fulfill the essential duties outlined above. Clinical certification and/or experience with medical devices is advantageous.

  • Strong knowledge of Clinical Information Systems
  • Experience in EMR/HIS/RIS training and onboarding is a plus
  • Exceptional interpersonal skills, self-motivated, and capable of working independently
  • Outstanding communication abilities, with the capacity to engage at various organizational levels
  • Proficient in PC skills, particularly advanced Microsoft Office applications
  • Experience in developing and implementing training programs
  • Quick learner with the ability to adapt to new technologies
  • Strong problem-solving skills
  • Ability to work both autonomously and collaboratively
  • Capability to manage multiple tasks in a fast-paced environment
  • Knowledge of medical imaging is a plus
  • Excellent verbal and written communication skills

We invite you to submit your resume for consideration for this role.

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