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Technical Support Specialist
2 months ago
ESP Associates, Inc. is on the lookout for a Technical Support Specialist to join our dynamic IT team. This role presents a fantastic opportunity for an entry-level, service-focused individual who is enthusiastic about developing their career in a collaborative environment.
Key Responsibilities:
- Delivering technical support and assistance to end users by addressing help desk inquiries, executing diagnostic tools, identifying issues, and implementing effective solutions.
- Assisting in the configuration, assembly, and deployment of devices for new hires.
- Providing remote support to various ESP locations.
Essential Qualifications:
- Strong customer service orientation.
- Excellent verbal and written communication abilities.
- Familiarity with laptops, desktops, mobile devices, printing systems, and hardware troubleshooting.
- Proficient in Windows 10, Windows 11, Microsoft Office, and Office 365.
- Ability to thrive in a highly collaborative team environment.
- Capable of managing multiple tasks and competing priorities while effectively communicating with IT colleagues.
- Must successfully pass a drug screening, background check, and maintain a satisfactory driving record in accordance with company policies.
Preferred Qualifications:
- Experience with LAN/WAN support.
- Understanding of VPN access and large-scale plotting systems.
- Experience with Microsoft Server 2016 and 2019.
- Familiarity with Hyper-V software and/or virtualization technologies.
- Associate's Degree or 2+ years of experience in IT support or computer systems.
Physical Requirements:
- Ability to navigate various terrains, including slopes.
- Capable of lifting up to 50 lbs of equipment or supplies across different locations.
- Requires bending, kneeling, twisting, and repetitive lifting of up to 20 lbs.
About ESP Associates:
ESP is a multi-disciplinary engineering design and consulting firm that provides a range of services including civil engineering, surveying, planning/landscape architecture, geosciences, environmental consulting, subsurface utility engineering, and construction engineering inspection.
With a commitment to excellence, ESP has earned recognition in the 2024 ENR Top 500 Design Firm rankings, achieving a position of 194. In the Southeast region, ESP is ranked 30 among the Top Design Firms.
ESP offers a comprehensive benefits package that includes:
- Competitive salary with annual performance evaluations and discretionary bonuses.
- 401(k) plans with employer matching contributions.
- Paid Time Off (PTO) and 10 paid holidays.
- Health, Vision, and Dental Insurance options.
- Access to Behavioral Medicine through Teladoc.
- Short-Term and Long-Term Disability Insurance.
- Life and Pet Insurance.
- Opportunities for Education Reimbursement.
- Flexible and Dependent Benefits Plans.
- Referral bonuses.
