Supervisor / Dispatcher

1 month ago

Baltimore, Maryland, United States Transdev Full time

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

We are Now Hiring a Operations Supervisor in Baltimore, MD.

Responsibilities:

  • Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
  • Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
  • Works closely with the maintenance department to ensure that all operation service requirements are met.
  • Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
  • Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
  • Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
  • Coordinates with the safety and training department to ensure all safety goals and directives are met.
  • Develops Operations department budget.
  • May operate a vehicle in revenue service, if necessary.
  • Maintains confidentiality of all information.

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required
  • Bachelor Degree or four years of relevant college coursework preferred
  • Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required or the ability to obtain one

Qualifications:

  • 3 or more years of relevant transit supervisory experience required
  • Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation
  • Thorough knowledge of the methods of operation of the transit system's staff and operational departments
  • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently; strong attention to details
  • Ability to work effectively with labor; may include labor grievances and negotiations
  • Travel requirement (as a percent):

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