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Retail Operations Supervisor

2 months ago

Baltimore, Maryland, United States Chico's FAS Full time

Retail Operations Supervisor - Chico's

Job Reference: 2880

Brand: Chico's

Category: Store Management

Job Type: Full-time

Location: Not specified

Employment Type: Full-time

Join our stylish team, committed to creating a shopping experience that empowers women to showcase their unique style.

POSITION OBJECTIVE:

The Retail Operations Supervisor plays a crucial role in assisting the Store Manager in fostering a customer-centric and product-oriented sales environment. This position emphasizes our core values and guiding principles across all store functions, including sales management, asset protection, and human resources, to ensure an exceptional customer experience and optimal profitability. We take pride in our work and believe that our teams make us a fantastic place to thrive, learn, and develop.

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective business and sales strategies.

Sets and communicates clear expectations, holding the store team accountable for meeting brand standards in performance and behavior.

Manages payroll and supply budgets efficiently.

Oversees essential operational tasks such as scheduling, shrink audits, inventory management, and payroll accuracy.

Conducts all financial transactions in compliance with company policies, ensuring accuracy in cash handling and reporting.

Ensures adherence to all relevant laws, loss prevention protocols, and operational procedures; provides training to associates to reinforce compliance.

Manages all operational processes, including inventory receipt and dispatch, daily replenishment, and preparation for physical inventories.

Maintains visual merchandising and store organization that reflects the brand's standards.

Fosters a high-performance culture, motivating the sales team to achieve set sales and productivity targets.

Trains and mentors the sales team to ensure comprehensive product knowledge both online and in-store.

Building High-Performing Teams

Inspires and motivates the store team, cultivating a shared vision while exemplifying core values.

Encourages an inclusive and collaborative approach to problem-solving.

Communicates effectively with store teams and the Store Manager to drive positive changes.

Seeks opportunities for personal development and actively seeks feedback to enhance leadership skills.

Customer Experience

Models, teaches, and promotes exceptional customer service principles, ensuring a seamless omni-channel experience.

Demonstrates sales expectations by employing various techniques and sharing product knowledge with customers; assists in product selection based on customer preferences.

Addresses customer concerns promptly and effectively.

Ensures a swift and efficient checkout experience, staying informed on policies regarding payments, returns, and exchanges.

Maintains consistent communication with clients through customer engagement initiatives.

Talent Development

Assists in recruiting, hiring, and nurturing a high-performing team.

Supports and follows up on all training programs and seminars.

Evaluates and coaches the store team on performance metrics.

Collaborates with the Store Manager to resolve human resources matters promptly.

Encourages team engagement by recognizing and rewarding outstanding performance.

Ensures compliance with all employment practices and policies.

Other responsibilities as assigned.

QUALIFICATIONS:

High School diploma or equivalent required.

2+ years of experience in retail management preferred.

Must be at least 18 years of age.

Exceptional communication skills, both verbal and written.

Able to adapt to technology utilized by the company.

Demonstrated customer service excellence with a proven track record in sales and leadership.

Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Proficient in the administrative aspects of store operations.

Ability to engage effectively with customers and staff.

Regular attendance is essential to meet company objectives; flexible scheduling, including nights and weekends, is required.

PHYSICAL REQUIREMENTS:

Constant walking/standing throughout the shift.

Occasional lifting of up to 50 lbs.

Frequent climbing during the shift.

We are continuously seeking applications from talented individuals to join our store teams. When positions become available, we will review applications to match qualifications with our requirements. Accommodation is available for applicants with disabilities during the application process.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.