Intermodal Logistics Operations Supervisor

2 weeks ago


Baltimore, Maryland, United States World Group Full time
About World Group:
World Group has been a leader in vessel agency services for over six decades.

We are proud to host a diverse portfolio of globally recognized brands that provide comprehensive supply chain and logistics solutions, enhanced by cutting-edge technology that offers unprecedented visibility and data insights.

Our esteemed brands, including ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc., are trusted by customers worldwide to streamline supply chains and ensure the reliable movement of freight.

At ContainerPort Group (CPG), an award-winning multimodal transportation firm, we specialize in container drayage, delivering extensive logistics solutions across North America. Our Commitment: We are dedicated to fulfilling customer requirements through a safe and reliable fleet of nearly 1,300 independent contract drivers, supported by a skilled team of over 350 transportation professionals.


Position Overview:
ContainerPort Group, a World Group Company, is seeking a detail-oriented and results-driven individual to join our team as an Operations Manager for our expanding operations.

The Operations Manager will cultivate enduring relationships with our clients and contractors, grounded in our core values. Key responsibilities include:

  • Supervising and managing transportation and intermodal services through effective communication and collaboration.
  • Overseeing the recruitment, relations, and retention of Independent Contractors.
  • Facilitating the training and development of Customer Service Coordinators and Dispatchers.
  • Managing administrative staff to ensure precise billing and invoicing for customers, along with accurate settlement payments for independent contractors.
  • Implementing continuous process improvements to enhance reliability and minimize service defects related to missed customer appointments, per-diem, and demurrage expenses.

Qualifications:
- A minimum of 3 years of experience in intermodal transportation is preferred.
- At least 5 years of experience in the trucking industry (intermodal experience is a plus).
- Familiarity with owner-operator fleets is advantageous.


Technical Skills:
- Proficiency in Microsoft Office.
- Experience with Transportation Management Systems; Trinium experience is a plus.

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role safely.
Our benefits include Medical, Prescription, Dental, Vision, Life, AD&D, & Disability insurance, Employee Assistance Program, Financial planning, and Flexible work arrangements.



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