Korean Bilingual Technical Engineering Specialist
1 month ago
Technical & Engineering Specialist is a key contributor to the successful launch and ongoing support of our diverse range of medical technologies, including surgical robotic systems for neurosurgery and other related products. They play a crucial role throughout the product lifecycle, from pre-launch activities such as establishing service infrastructure and developing protocols, to post-launch responsibilities encompassing onsite and service center-based tasks. This includes executing system delivery, providing technical assistance during surgeries, conducting maintenance and troubleshooting both onsite and within the service center, and ensuring adherence to regulatory standards and customer satisfaction. Additionally, they actively contribute to continuous improvement initiatives, train new personnel, and represent the company at exhibitions and demonstrations.
Responsibility
Pre-launch Stage:
• Engage in establishing and building all aspects necessary for providing services in the United States during the pre-launch phase.
• Provide support for the full establishment of the US service center, from initial setup to full operational capacity.
• Assist in developing service processes and protocols specific to the US service center.
• Undergo comprehensive training to prepare for all technical service activities, both onsite and within the service center.
• Support the development of customer service plans and service manuals for the US and EU markets.
• Assist in verifications and validations required for FDA and CE approvals.
• Maintain regular communication and attend meetings with colleagues at the headquarters in South Korea, occasionally outside regular work hours.
Post-launch Stage:
• Coordinate and execute system delivery and installation processes.
• Support surgeries alongside Clinical Specialists to ensure customers receive optimal technical assistance during the initial 1-2 years following the product launch.
• Perform a wide range of onsite technical service activities, including preventive maintenance, field actions, system recalls, software updates, and upgrades.
• Conduct advanced troubleshooting and repair of products received at the US service center.
• Diagnose and repair all products in accordance with established procedures and within designated timeframes.
• Fulfill administrative responsibilities such as managing parts inventory, documenting field activities, collecting customer feedback, and addressing complaints promptly.
• Conduct regular inspections and maintenance of equipment and parts within the US service center.
• Provide feedback to headquarters and actively engage in continuous improvement projects to enhance processes and efficiencies.
• Maintain ongoing communication with customers, ensuring they are informed about the status of their requests and delivering superior customer service.
• Train new Technical Specialist (TS) and Clinical Specialist (CS) personnel.
• Support exhibitions and conduct system demonstrations as needed.
• Demonstrate familiarity with operating room protocols and adhere to HIPAA standards.
• Obtain and maintain required credentials from assigned hospitals by completing necessary training, vaccinations, and documentation.
Qualifications
• Bachelor's degree in mechanical, biomedical, electrical, or computer engineering, or a related field, or equivalent.
• Minimum of 4 years of relevant experience, or an advanced degree with 2 years of experience.
• Prior experience in capital equipment development within the medical device field, or related technical service experience, is preferred.
• Demonstrated ability to:
Apply technical knowledge to solve complex problems, including those not encountered previously.
Evaluate and prioritize multiple customer issues effectively.
• Strong communication, organizational, and customer relationship management skills.
• Experience in project management is highly desirable.
• Comfort working in a multi-cultural environment.
• Proficiency in both English and Korean languages.
• Travel up to 40%
-
Systems Engineering Specialist
1 day ago
San Diego, California, United States Tactical Engineering Analysis Full timePosition Overview:The role of the Systems Engineering Specialist is crucial in supporting the Navy's Enterprise Architecture (EA) and Model-Based Systems Engineering (MBSE) initiatives. This position involves the modeling and analysis of performance for both new and evolving systems and programs.Key Responsibilities:Creation of models, architectural...
-
NAND Product Technical Engineer
6 days ago
San Jose, California, United States SK Hynix Full timeJob Title: NAND Technical Enabling Engineer (FAE)Location: San Jose, CAJob Type: Full-Time, On-SiteAbout SK hynix AmericaIn the contemporary digital landscape, semiconductors play a pivotal role as the essential backbone of the IT sector. SK hynix specializes in manufacturing memory semiconductors, including DRAM and NAND flash, which are vital components...
-
NAND Solutions Technical Engineer
6 days ago
San Jose, California, United States SK Hynix Full timeJob Title: NAND Technical Enabling Engineer (FAE)Location: San Jose, CAJob Type: Full-Time, On-SiteAbout SK hynix AmericaIn the current digital landscape, semiconductors are pivotal to the IT sector. SK hynix specializes in manufacturing memory semiconductors, including DRAM and NAND flash, which are vital for various IT devices. The company also offers...
-
Systems Engineering Specialist
6 days ago
San Diego, California, United States Tactical Engineering Analysis Full timePosition Overview:We are seeking a dedicated Systems Engineering Specialist to contribute to the Navy's Enterprise Architecture (EA) and Model-Based Systems Engineering (MBSE) initiatives. This role involves supporting the modeling and performance assessment of emerging systems and programs.Key Responsibilities:Develop and refine models, architectural...
-
Systems Engineering Specialist
6 days ago
San Diego, California, United States Tactical Engineering Analysis Full timePosition Overview:The Systems Engineering Specialist will play a crucial role in supporting the Navy's Enterprise Architecture (EA) and Model-Based Systems Engineering (MBSE) initiatives. This position involves the development and analysis of performance models for emerging systems and programs.Key Responsibilities:Design and develop models, architectural...
-
NAND Solutions Technical Engineer
6 days ago
San Jose, California, United States SK Hynix Full timeJob Title: NAND Technical Enabling Engineer (FAE)Location: San Jose, CAJob Type: Full-Time, On-SiteAbout SK hynix AmericaIn the contemporary digital landscape, semiconductors play a pivotal role as the essential backbone of the IT sector. SK hynix specializes in manufacturing memory semiconductors, including DRAM and NAND flash, which are crucial for a...
-
NAND Product Technical Support Engineer
6 days ago
San Jose, California, United States SK Hynix Full timeJob Title: NAND Technical Enabling Engineer (FAE)Location: San Jose, CAJob Type: Full-Time, On-SiteAbout SK hynix AmericaIn the contemporary digital landscape, semiconductors play a pivotal role as the backbone of the IT sector. SK hynix specializes in the production of memory semiconductors, including DRAM and NAND flash, which are vital components for a...
-
Senior Technical Specialist
24 hours ago
San Diego, California, United States Centurum Full timeJob SummaryThe Senior Technical Specialist at Centurum is responsible for performing advanced engineering work related to the design, evaluation, and operation of electrical, electronic, mechanical, and computer components for various applications. This role involves designing, planning, testing, and integrating engineering projects, as well as analyzing and...
-
Naval Systems Integration Engineer
24 hours ago
San Diego, California, United States GTN Technical Staffing Full timeJob DescriptionJob Summary:We are seeking a highly skilled Naval Systems Integration Engineer to join our team at GTN Technical Staffing. As a key member of our team, you will be responsible for integrating human considerations during the engineering and development of NAVWAR systems.Key Responsibilities:Provide recommendations to policy and products...
-
San Jose, California, United States LeadStack Inc. Full timePurchasing Specialist in Semiconductor ManufacturingOverview: LeadStack Inc. is a recognized leader in staffing solutions, proudly certified as a minority-owned business (MBE) and celebrated as a Great Place to Work. We collaborate with esteemed Fortune 500 companies, providing exceptional contingent workforce solutions.Position: Purchasing Specialist in...
-
NAND Solutions Technical Engineer
2 days ago
San Jose, California, United States SK hynix America Inc. Full timeJob Title: NAND Solutions Technical Engineer (FAE) Location: San Jose, CA Job Type: Full-Time, On-Site About SK hynix America In the current digital landscape, semiconductors are the essential backbone and facilitator of the IT sector. These components are not merely parts; their efficiency now dictates the performance of a multitude of IT devices. SK hynix...
-
Technical Training Specialist
6 days ago
San Diego, California, United States KES, Inc. Full timeCompany Overview: Koam Engineering Systems, Inc. (KES Inc.) is a distinguished employee-owned small enterprise dedicated to technological advancement and systems integration. We pride ourselves on merging innovative products with dependable engineering services. Position Overview: The Technical Training Specialist will be responsible for conducting...
-
San Jose, California, United States LeadStack Inc. Full timeProcurement Specialist in Semiconductor ManufacturingOverview: LeadStack Inc. is a distinguished, certified minority-owned (MBE) staffing service provider, recognized for excellence in contingent workforce solutions and celebrated as a Great Place to Work. We collaborate with some of the most esteemed Fortune 500 companies globally.Position: Procurement...
-
Bilingual Support Specialist
6 days ago
San Diego, California, United States San Diego Youth Services Full timeJob OverviewSan Diego Youth Services is seeking a dedicated Bilingual Support Specialist to join our Safe Family Services Program. This full-time, non-exempt role will report directly to the Program Manager and will focus on providing essential support to youth aged 18-24 who have experienced domestic violence.About San Diego Youth Services: Since 1970, we...
-
Naval Systems Integration Specialist
1 day ago
San Diego, California, United States GTN Technical Staffing Full timeJob SummaryWe are seeking a highly skilled Naval Systems Integration Specialist to join our team at GTN Technical Staffing. As a key member of our team, you will be responsible for integrating human considerations during the engineering and development of NAVWAR systems.Key ResponsibilitiesProvide Expertise in human systems integration, conducting...
-
Senior Air Quality Compliance Engineer
6 days ago
San Diego, California, United States Yorke Engineering Full timeJob OverviewThe Senior Air Quality Compliance Engineer / Scientist (Environmental Permitting and Compliance Specialist) is responsible for executing advanced engineering tasks, focusing on compliance and permitting related to Air Quality Regulations. This role involves a thorough review of processes and equipment, assessing technical and regulatory...
-
Technical Support Specialist for Customer Care
18 hours ago
San Diego, California, United States Catalyst Career Group Full timeJob OverviewCatalyst Career Group is dedicated to providing exceptional support for individuals utilizing advanced medical devices. Our commitment to innovation and customer-centric solutions drives us to deliver top-notch products and services for those managing diabetes.The Technical Support Specialist for Customer Care plays a crucial role in addressing...
-
Bilingual Risk and Compliance Specialist
7 days ago
San Jose, California, United States The Norland Group Full timeJob OverviewPosition Summary:The Bilingual Risk and Compliance Specialist will collaborate with both internal and external stakeholders to uphold adherence to information security policies and the execution of compliance frameworks. This role is pivotal in managing compliance issues with clients, suppliers, and partners while providing guidance to internal...
-
Cybersecurity Systems Engineer Specialist
7 days ago
San Diego, California, United States Tactical Engineering Analysis Full timeOverviewTactical Engineering & Analysis is in search of a skilled Cybersecurity Systems Engineer to contribute to the Navy Enterprise Architecture (EA) and Model Based Systems Engineering (MBSE) initiatives. The ideal candidate will engage throughout the program development lifecycle of platforms, enclaves, and systems, adhering to the Defense in Depth...
-
Quality Control Specialist
6 days ago
San Diego, California, United States MI Technical Solutions Full timeJob OverviewAbout Us: MI Technical Solutions is a Women-Owned Small Business (WOSB) that has been delivering a wide array of engineering and technical support services since 2004. Our dedicated team strives to cultivate a respected and results-driven brand. We operate from Chesapeake, VA, with team members positioned near various Navy Fleet Centers across...