NAND Solutions Technical Engineer

1 week ago

San Jose, California, United States SK hynix America Inc. Full time


Job Title: NAND Solutions Technical Engineer (FAE)

Location: San Jose, CA

Job Type: Full-Time, On-Site

About SK hynix America

In the current digital landscape, semiconductors are the essential backbone and facilitator of the IT sector. These components are not merely parts; their efficiency now dictates the performance of a multitude of IT devices. SK hynix primarily manufactures memory semiconductors such as DRAM and NAND flash, which are crucial elements in various IT devices, including mobile and computing products. The company's offerings also encompass system semiconductors like CMOS image sensors. Since the initial pilot production of Korea's first 16Kb SRAM in 1984, SK hynix has been strengthening its technological dominance by unveiling a series of groundbreaking innovations in the semiconductor field.

As smartphones and tablets have become integral to contemporary life, the emergence of innovative IT devices will increasingly infiltrate our daily routines. The rise of new digital products and the continuously expanding Internet of Things are propelling the demand and applications of semiconductors. Supported by these market dynamics, SK hynix has been experiencing remarkable financial success and qualitative growth through its advanced technologies.

With the evolution of IT devices towards smarter and more mobile-centric designs, there is a burgeoning demand for sophisticated semiconductors. In response, SK hynix is committed to enhancing its technological leadership while boosting its product competitiveness in the high-value-added premium product sector. Notably, SK hynix is dedicated to achieving preeminence in areas where the significance of semiconductors is escalating, including mobile, server, and storage solutions. Concurrently, the company is preparing next-generation memory technologies beyond DRAM and NAND flash, such as PCRAM, STT-MRAM, and ReRAM, aiming to spearhead the future market.

Join us in transforming the DRAM/NAND memory storage industry.

Responsibilities:
  • Ensure alignment of SK hynix products with customer systems by collaborating directly with customer engineers and SK hynix sales, planning, and marketing teams.
  • Present technical features, components, and product roadmaps to customer engineering teams and management.
  • Facilitate qualification activities by providing data sheets, sample requests, and other necessary information to key customer contacts.
  • Oversee a cross-functional SK hynix team responsible for qualifications at customer and ODM sites globally.
  • Coordinate sample schedule discussions with customers and internal teams for qualification.
  • Manage customer quality and RMA processes.
  • Track and report program details and qualification plans. Serve as the primary contact for addressing customer technical issues by driving resolutions with the SK hynix FA team and communicating with customer representatives.
  • Achieve and maintain best-in-class customer service levels by advocating for customer requests and concerns. Manage external communications with customers, ensuring timely status updates and appropriate messaging of SK hynix interests and objectives.
  • Learn, comprehend, document, and periodically communicate the customer's system roadmap and technical requirements (both documented and undocumented).
  • Provide ongoing competitive analysis, product category intelligence, and market positioning relative to product roadmap, features roadmap, process technology, and qualification status through feedback collection from multiple customer contacts.
Requirements:
  • 0 to 3+ years of relevant experience.
  • Degree in Natural Science and/or Engineering.
  • Experience in a direct customer support role for NAND products is advantageous.
  • Excellent communication and presentation skills. Ability to convey technical information in writing, through emails and reports, or verbally to management, technical and non-technical audiences, and functional teams.
  • Demonstrated ability to prioritize, understand resource allocations, and lead teams to meet deadlines.
  • Bilingual proficiency in English and Korean is preferred.
Compensation:

Our compensation reflects the labor costs across various U.S. geographic markets, and we offer different pay based on these defined markets. The U.S. pay range for this position is $90,000 - $140,000. Pay within this range varies by work location and may also depend on job-related skills and experience. Your Recruiter can provide more details about the specific salary range for the job location during the hiring process.

Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, prohibiting discrimination and harassment of any kind without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

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