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NAND Solutions Technical Engineer
2 months ago
In the contemporary digital landscape, semiconductors play a pivotal role as the essential backbone of the IT sector. SK hynix specializes in manufacturing memory semiconductors, including DRAM and NAND flash, which are crucial for a variety of IT devices. The company's offerings also encompass system semiconductors such as CMOS image sensors. Since the inaugural pilot production of Korea's first 16Kb SRAM in 1984, SK hynix has consistently reinforced its technological prowess by launching a series of groundbreaking innovations in the semiconductor field.
As smartphones and tablets have become integral to modern living, the demand for advanced IT devices continues to grow. The emergence of new digital products and the expanding Internet of Things are propelling the need for semiconductors. Supported by these market dynamics, SK hynix has experienced remarkable financial success and qualitative growth through its state-of-the-art technologies.
With the increasing sophistication and mobility of IT devices, there is a rising demand for more advanced semiconductor solutions. In response, SK hynix is committed to enhancing its technological leadership while boosting its product competitiveness in the premium high-value sector.
Key Responsibilities
- Ensure alignment of SK Hynix products with customer systems by collaborating closely with customer engineers and SK hynix sales, planning, and marketing teams.
- Present technical features, components, and product roadmaps to customer engineering teams and management.
- Facilitate qualification activities by providing necessary documentation, sample requests, and other essential information to key customer contacts.
- Oversee a cross-functional SK Hynix team responsible for qualifications at customer and ODM sites globally.
- Coordinate sample schedule discussions with customers and internal teams for qualification processes.
- Manage customer quality and RMA processes.
- Track and report program details and qualification plans, serving as the primary contact for addressing customer technical issues by driving resolutions with the SK hynix FA team and communicating effectively with customer representatives.
- Achieve and maintain best-in-class customer service levels by advocating for customer requests and concerns, ensuring timely updates are communicated.
- Learn, document, and periodically communicate the customer's system roadmap and technical requirements.
- Provide ongoing competitive analysis, product category insights, and market positioning relative to product and features roadmaps, process technology, and qualification status.
Qualifications
- 0 to 3+ years of relevant experience.
- Degree in Natural Science and/or Engineering.
- Experience in a direct customer support role for NAND products is advantageous.
- Excellent communication and presentation skills, with the ability to convey technical information effectively to both technical and non-technical audiences.
- Proven ability to prioritize tasks, manage resources, and drive teams to meet deadlines.
- Bilingual proficiency in English and Korean is preferred.
Compensation: The U.S. pay range for this position is $90,000 - $140,000, varying by work location and job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, prohibiting discrimination and harassment of any type.
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