Sr. Customer Solutions Manager

1 month ago


Palo Alto, California, United States Apex Full time

Apex.AI is seeking a passionate and engaging Sr. Customer Solutions Manager to join our Business Development team. As a core member of our business team, you will be responsible for helping the team address the technical aspects of the sale. You will strategically map our offerings to customer needs. You not only can speak tech, but you can also win customers. You are quick on your feet and are eager to help deliver Apex.AI's products to prospective customers. If you want to combine your technical chops with your passion for winning, this role is perfect for you

This role is a hybrid role, located in our Palo Alto office. Current work authorization in the United States is required.

What you'll do—Responsibilities

  • Be the face of our technical offerings by applying your technical knowledge toward answering challenging questions from our global customers and partners
  • Act and be perceived as a trusted advisor by our customers and partners
  • Understand the customer's goals and challenges and map them to our products: Apex.Grace & Apex.Ida
  • Write compelling and detailed proof documents to guide our internal engineers
  • Lead technical conversations and calls with customers and support sales prospects by conducting architecture assessments, solutions, and evaluations
  • Develop and implement winning sales strategies in collaboration with our business team
  • Define appealing customer demonstrations and proofs-of-concept
  • Collaborate with Application Engineers on post-sale customer requirements, be the advocate for the customer internally, and relay feedback and requirements to the engineering teams
  • Identify industry trends and contribute to Apex.AI roadmap and product strategy definition
  • Showcase Apex.AI by presenting at key conferences and seminars as needed
  • Flexibility with international support hours and travel to customer locations

You have

  • B.S. or higher degree in a technical field with relevant work experience
  • 5+ years in a technical sales (or similar) role or experience as a System/Software Engineer/Architect
  • Excellent oral and written communication skills in English
  • Experience working directly with customers
  • Relevant domain knowledge in the automotive, robotics or industrial software space
  • A proactive and motivated mindset; able to execute and deliver with little supervision or oversight

Great to have

  • Experience in any of the following key areas: automotive domains such as ADAS, Safety, Infotainment/UX, Motion Control, and E/E Architecture
  • Solid understanding of low-level software and vehicle OS (RTOS, virtualization frameworks, middlewares)
  • Solid understanding of complex, distributed and heterogeneous SoCs and system architectures
  • Good understanding of messaging systems (DDS, ROS, etc.) and network concepts (UDP, Multicast, etc.)
  • Good knowledge of automotive communication standards (e.g., CAN, SOME/IP)
  • Customer training experience
  • C++ development expertise

Compensation

  • The base salary range is $158,000 to $223,000/year.
  • Equity, benefits, and variable bonus may be provided as part of the total compensation package. Not all candidates will be eligible for the upper end of the salary range. The exact salary will depend on multiple factors, including the candidate's skills, experience, and other qualifications.

About Apex.AI

Apex.AI is an international developer of safety-certified base software, enabling a faster transition to software-defined vehicles and software-defined mobility. The company's software products are based on proven open-source software, such as ROS or Eclipse iceoryx. Through a proprietary process, we add what is necessary to support commercial and safety-critical applications such as functional safety, real-time determinism and flawless performance. The company's flagship product is Apex.Grace, an automotive-grade, real-time, reliable software development kit. Apex.AI's headquarters is located in Palo Alto, CA, USA, with offices in Berlin, Munich, Stuttgart in Germany, Gothenburg in Sweden, Tokyo in Japan and Pangyo in South Korea. To date, Apex.AI has raised over $75 million USD from world-class venture, financial and strategic investors, including AGCO, Airbus Ventures, Canaan, Continental AG, Daimler Truck, HELLA Ventures, Jaguar Land Rover's InMotion Ventures, Lightspeed, Orillion, Toyota Ventures, Volvo Group Venture Capital and ZF.

Apex.AI participates in E-Verify, the United States federal program for electronic verification of employment eligibility.



  • East Palo Alto, California, United States Amazon Full time

    Sr. Customer Solutions ManagerAre you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS...


  • East Palo Alto, California, United States Amazon Full time

    You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand...


  • Palo Alto, California, United States Amazon Inc Full time

    Role OverviewAs a Senior Manager of Customer Solutions, you will serve as a key advisor to our clients, ensuring their needs are met with precision and care.Key ResponsibilitiesUtilize your expertise in program management to align with the strategic objectives of our customers.Transform customer insights into actionable plans that drive success.Leverage your...


  • Palo Alto, California, United States Amazon Inc Full time

    Role OverviewAs a Senior Manager of Customer Solutions, you will serve as a key advisor to our clients, ensuring their needs are met with precision and care.Key ResponsibilitiesUtilize your expertise in program management and technical solutions to assess and understand the unique business objectives of each customer.Translate strategic goals into actionable...


  • Palo Alto, California, United States SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Palo Alto, California, United States AISERA Full time

    Aisera stands at the forefront of AI Copilot innovations, leveraging AiseraGPT and Generative AI to catalyze business evolution and enhance revenue generation through a self-service framework. Our AI Copilot employs specialized industry and domain-specific LLMs to provide human-like interactions and automatically resolve requests via AI-driven workflows....


  • Palo Alto, California, United States Intapp, Inc. Full time

    Role Overview:As the IT Product Owner for G&A Finance solutions at Intapp, you will play a pivotal role in steering the company's key initiatives aimed at fostering robust revenue growth. Your expertise in cross-departmental collaboration will be essential as you engage with business operations and leadership teams. You will lead by cultivating and managing...


  • Palo Alto, California, United States Intapp, Inc. Full time

    Position Overview:As the IT Product Owner for G&A Finance solutions, you will play a pivotal role in executing the organization's most critical projects aimed at enhancing our robust growth trajectory. Your expertise in cross-functional collaboration will enable you to work closely with business operations and leadership teams. You will be a key leader...


  • Palo Alto, California, United States Intapp, Inc. Full time

    Role Overview:As the IT Product Owner for G&A Finance solutions, you will spearhead the delivery of pivotal projects that propel our company's growth trajectory. Your role will be centered around fostering cross-departmental collaboration, working closely with business operations and leadership teams. You will serve as a key leader, dedicated to cultivating...


  • Palo Alto, California, United States OM Internships Full time

    Are you passionate about assisting clients and enhancing their experiences? If so, we have an exciting opportunity for you at OM Internships. We are currently seeking a committed Customer Solutions Specialist to join our dynamic team of professionals.At OM Internships, we act as a vital link between our clients and their target markets, driving revenue...


  • Palo Alto, California, United States Navan Full time

    As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product...


  • Palo Alto, California, United States IT-XY GmbH Full time

    About IT-XY GmbHIT-XY GmbH is a prominent venture capital firm focused on investing in transformative technologies within the Enterprise IT sector. Our firm collaborates with leading players in the financial services and insurance industries, leveraging our extensive network to foster innovation and growth.Position Overview:We are seeking a dedicated...


  • Palo Alto, California, United States Technical Concept GmbH Full time

    Technical Concept GmbH is seeking an experienced Program Manager specializing in Advanced Computing Solutions. The ideal candidate will possess a robust background in software engineering and a comprehensive grasp of Agile methodologies. This position will oversee projects within the Advanced Computing Solutions Software Development division, concentrating...


  • Palo Alto, California, United States Technical Concept GmbH Full time

    Technical Concept GmbH is on the lookout for a proactive and skilled Program Management Lead with a robust foundation in software engineering and a profound grasp of Agile methodologies. This role is pivotal in steering projects within our Advanced Solutions Software Development team, focusing on innovative sectors such as Data Science and Artificial...


  • Palo Alto, California, United States Navan Group Full time

    Location: RemoteDepartment: Account Management/Customer SuccessAs a Strategic Enterprise Customer Success Manager, you will serve as a vital partner to key strategic clients, guiding them to achieve success with our platform and ensuring they derive maximum value from our solutions throughout their engagement. Your responsibilities will include comprehending...


  • Palo Alto, California, United States Glean Technologies, Inc. Full time

    About Glean Technologies, Inc.At Glean Technologies, we are dedicated to enhancing the efficiency and humanity of knowledge work. Our vision is to harness the power of AI to revolutionize the workplace, enabling individuals to collaborate seamlessly with intelligent AI assistants that streamline knowledge retrieval, information synthesis, and task execution....


  • Palo Alto, California, United States Caylent Full time

    Caylent is a cloud-native services provider dedicated to optimizing the synergy between technology and talent through Amazon Web Services (AWS). Our comprehensive suite of AWS offerings encompasses workload migrations, cloud-native application development, DevOps, data engineering, security, compliance, and more. At Caylent, our foremost priority is our...


  • Palo Alto, California, United States Palantir Technologies Full time

    A Transformative Organization Palantir develops the premier software for data-centric decision-making and operational efficiency. By connecting the right information to those who require it, our platforms enable our partners to create life-saving medications, anticipate supply chain challenges, locate missing individuals, and much more. The Position We...


  • Palo Alto, California, United States HP Inc. Full time

    The Commercial PC Business is a high-growth, fast-paced business with an innovation and customer-centered mindset delivering solutions for our enterprise, mid-market, and SMB customers. Within the Commercial PC Business is the Future of Work team - building out new hardware designed-for-services, new product solution innovations, and developing future...


  • Palo Alto, California, United States Ford Motor Company Full time

    In response to the increasing demands of the mobility sector, the Cloud Platform team is seeking a driven and tech-savvy professional who is enthusiastic about collaborating within a software delivery team. This role is essential for facilitating the development and oversight of Platforms and APIs integrated into the Ford mobility ecosystem. The successful...