Customer Experience Associate, Sales

1 month ago

Walnut Creek, California, United States Brilliant Earth Full time

Customer Experience Associate, Sales - San Francisco, CA

Our Customer Experience Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our San Francisco, CA showroom location.

The targeted budget for this position is $26/h. This compensation budget range may be adjusted at any time at the discretion of the company.

What you'll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

  • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
  • A drive to exceed goals. You love a good challenge You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
  • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
  • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
  • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together

What We Offer

At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

  • Career Growth. We want to see you sparkle Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here
  • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
  • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
  • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
  • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
  • Disability and Life insurance. 100% employer-paid.
  • Pre-Tax Commuter Benefits.

#IND333
How to Apply & What to Expect:

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders
More About Us

  • Sales Associate for Telecommunications

    6 days ago

    Walnut Creek, California, United States Wave Broadband Full time

    Retail Sales RepresentativeJob Category: Sales Requisition Number: RETAI05113Company: Wave BroadbandPosition Overview:Wave Broadband is actively seeking a Retail Sales Representative. This role is essential in delivering exceptional customer service and support to our clientele. The representative will effectively communicate and elucidate the advantages of...

  • Lead Sales Associate

    2 days ago

    Walnut Creek, California, United States Leslie's Poolmart, Inc. Full time

    **Job Overview**The Lead Sales Associate will provide exceptional customer service to our customers and support the General Manager in all facets of retail operations to ensure the store is operating at optimal performance.**Responsibilities:**Greet and assist customers with their pool and spa care needs, providing expert advice and...

  • Luxury Vehicle Sales Associate

    6 days ago

    Walnut Creek, California, United States Sonic Automotive Full time

    Company OverviewAt Mercedes-Benz of Walnut Creek, part of the Sonic Automotive family, we provide a platform for professional growth and development. With over 100 dealerships, we prioritize more than just inventory movement; we are dedicated to your success and future. Explore a fulfilling career with Sonic Automotive, Inc. Sonic Automotive is a Fortune 500...

  • Luxury Retail Sales Consultant

    6 days ago

    Walnut Creek, California, United States ACCUR Recruiting Services Full time

    Company Overview ACCUR Recruiting Services is representing a prestigious luxury watch and fine jewelry retailer. Position Objective The primary goal of the Retail Sales Associate is to deliver exceptional customer service while promoting and selling high-end watches and exquisite jewelry. Key ResponsibilitiesDevelop and nurture a loyal client base Achieve...

  • Sales Consultant, Flexible Hours

    6 days ago

    Walnut Creek, California, United States Williams-Sonoma Full time

    Job OverviewPosition SummaryAs a Retail Sales Specialist, you will create a memorable shopping experience for customers by delivering exceptional service. Your role will involve utilizing effective sales strategies and demonstrating extensive product knowledge in a dynamic retail setting.Key Responsibilities- Deliver genuine, friendly, and enthusiastic...

  • Premium Watch Sales Specialist

    16 hours ago

    Walnut Creek, California, United States ACCUR Recruiting Services Full time

    Company Overview ACCUR Recruiting Services is seeking a dedicated Retail Sales Associate for a prestigious luxury watch and fine jewelry establishment. Position Objective The primary goal is to deliver exceptional customer service while promoting and selling luxury timepieces and exquisite jewelry. Key ResponsibilitiesDevelop and nurture a loyal client base...

  • Sales Specialist

    6 days ago

    Walnut Creek, California, United States Marsh & McLennan Companies Full time

    Company:Job Title: Sales AssociateCompany Overview:Marsh & McLennan Companies is a leader in delivering exceptional solutions tailored for businesses seeking sales expertise. Our commitment to excellence drives us to prioritize client satisfaction and success.Role Overview: Conduct persuasive sales presentations while managing a portfolio of small, low-risk...

  • Experienced Retail Sales Specialist

    21 hours ago

    Walnut Creek, California, United States Nestl Group Full time

    Senior Retail Sales AssociatePosition Overview:Enthusiastic and motivated Sales Associates required to enhance sales, customer service, and eco-friendliness.Proactive, focused, and engaging interactions with customers and colleagues.A typical day:Become a connoisseur of coffee.Build and maintain respectful relationships with customers.Ensure a safe working...

  • Experienced Retail Sales Specialist

    6 days ago

    Walnut Creek, California, United States Nestl Group Full time

    Senior Retail Sales AssociatePosition Overview:Enthusiastic and motivated Sales Associates required to enhance sales, customer service, and environmental responsibility.Proactive, committed, and engaging interactions with customers and colleagues.A typical day:Become knowledgeable about coffee products.Build and maintain positive customer...

  • Experienced Retail Sales Specialist

    22 hours ago

    Walnut Creek, California, United States Nestl Group Full time

    Senior Retail Sales AssociatePosition Overview:Enthusiastic and motivated Sales Associates required to enhance sales, customer service, and environmental responsibility.Proactive, resolute, and engaging interactions with customers and colleagues.A typical day includes:Becoming a connoisseur of coffee.Building respectful relationships with customers.Ensuring...

  • Sales Representative

    6 days ago

    Walnut Creek, California, United States Marsh & McLennan Companies Full time

    Company:Job Title: Sales AssociateCompany Overview:Marsh & McLennan Companies is a leader in delivering exceptional solutions tailored for businesses seeking sales expertise. Our commitment to excellence ensures that we prioritize client satisfaction in every interaction.Position Overview: Conduct impactful sales presentations while managing a portfolio of...

  • Sales and Service Representative

    6 days ago

    Walnut Creek, California, United States Nestl Group Full time

    Position OverviewWe are looking for enthusiastic and motivated Sales Associates to join our team, who will enhance sales, customer service, and sustainability through respectful, collaborative, and determined interactions with clients and colleagues.A Day in the Role: - Become a knowledgeable coffee specialist. You bring the enthusiasm, we provide the...

  • Associate Brand Manager

    3 weeks ago

    Walnut Creek, California, United States 24 Seven Talent Full time

    Job Description: Associate Brand ManagerWe are currently seeking candidates for the Associate Brand Manager at our client's team.. As an ABM, you will play a crucial role in driving brand performance and success by executing key brand activities that align with the client's sales and shared goals.Responsibilities: - Be a champion for the brand's consumer:...

  • Customer Support Specialist

    5 days ago

    Walnut Creek, California, United States Systor Systems Full time

    Systor Systems is a prominent manufacturer and distributor of digital media duplication solutions. Our advanced duplicators ensure high-quality reproductions of various data storage devices, including NVME and SSD solid-state drives, mechanical hard disk drives, flash memory types (USB, SD, CF), and optical disc drives (CD, DVD, Blu-ray). With a global...

  • Client Sales Representative

    5 days ago

    Walnut Creek, California, United States Marsh & McLennan Companies Full time

    Company: Marsh & McLennan CompaniesPosition Overview: The Sales Associate is responsible for delivering engaging sales presentations while managing a portfolio of small, low-risk accounts. This role requires a proactive approach to generating sales through frequent outreach and relationship building.Key Responsibilities:Conduct cold outreach to potential...

  • Field Sales Representative

    19 hours ago

    Walnut Creek, California, United States AlphaGraphics - US493 Full time

    Job OverviewAlphaGraphics is a global leader in the printing and signage sector, committed to delivering exceptional service and superior quality to our diverse clientele. Our customers range from large corporations to small home-based enterprises.We are in search of dynamic individuals for the role of Field Sales Representative / Account Manager.WE...

  • Sales Growth Consultant

    6 days ago

    Walnut Creek, California, United States Visual Comfort Full time

    Position Overview:The Sales Growth Consultant plays a crucial role in expanding Visual Comfort's market presence and achieving designated sales objectives within their assigned territory. This position emphasizes the identification and collaboration with new clientele while nurturing relationships with current customers. As a pivotal sales role, it is...

  • Strategic Sales Manager

    4 weeks ago

    Walnut Creek, California, United States Elevance Health Full time

    Job Title: Strategic Sales Manager - Large Group SalesCompany: Elevance HealthLocation: This position will involve a mix of remote and office work. The ideal candidate should be located within 50 miles of one of the Elevance Health PulsePoint locations mentioned in the job listing.Compensation: Base Salary + Sales IncentiveThe Strategic Sales Manager role...

  • Automotive Sales Consultant

    6 days ago

    Walnut Creek, California, United States Sonic Automotive Full time

    Company Overview:At Sonic Automotive, we pride ourselves on being a leading name in the automotive retail industry. Our commitment extends beyond just selling vehicles; we are dedicated to fostering your professional growth and success.With over 120 dealerships across the nation, we offer a supportive environment that emphasizes teamwork and internal...

  • Sales Consultant for Renewable Energy Solutions

    6 days ago

    Walnut Creek, California, United States Sunrun Full time

    About UsAt Sunrun, we are committed to revolutionizing the way we harness energy. Our mission is rooted in fostering a workplace that values diversity, inclusion, and belonging. We encourage our employees to invest in their personal and professional growth through our comprehensive educational programs.Position OverviewThe Sales Consultant plays a crucial...