Account Manager

2 months ago

Seattle, Washington, United States spreetail Full time

How you will achieve success:
  • Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
  • Build and manage brand long-term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
  • Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance. Dive Deep into the health and know every aspect of performance.
  • Strong Customer Service mindset and availability to the brand. You are available when they need you.
  • Consistently going above and beyond to deliver best-in-class service for Brand experience.
  • Establish and build strong working relationships with business leaders at all levels.
  • Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects.
  • Manage brand input and feedback for all projects with detailed directions and timelines.
  • Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted.
  • Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion.
  • Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.

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