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IT Account Management Specialist
2 months ago
Career Opportunities with Pacific Office Automation
Explore your potential with Pacific Office Automation, the leading independent document imaging and technology dealer in the United States.
We are dedicated to fostering a workplace that encourages growth, innovation, and collaboration. Our company has expanded to over thirty branches across ten western states, and we pride ourselves on our long-standing relationships with top manufacturers in the industry.
Position OverviewWe are currently seeking a Technical Account Manager (TAM) to enhance our client relationships and ensure satisfaction through exceptional post-sales support.
Key Responsibilities- Conduct comprehensive consultations with IT clients at advanced technical levels on a quarterly basis.
- Offer technical insights during the sales process, presenting the components of the Maturity Model and assisting with the development of a Technology roadmap.
- Collaborate within a team of TAMs to provide exceptional support to our clients.
- Design and develop detailed scopes of work for IT applications and hardware implementations.
- Facilitate strategic planning sessions with clients to enhance satisfaction and expand our account base.
- Guide and mentor IT Engineers who support a large team of Outside Sales Representatives.
- Establish and maintain a 'trusted advisor' relationship with the IT service desk, sales teams, and clients.
- Continuously develop knowledge of key market trends, regulations, and compliance requirements.
- 3-5 years of experience in a Technical Account Management role.
- Bachelor's degree in Business, Computer Science, or Management Information Systems.
- Relevant certifications such as Net+, MCP, MCA, MCSE, Cloud, and Firewall.
- Strong understanding of IT managed services and technical project management.
- Comprehensive knowledge of IT operations and service management.
- Familiarity with risk mitigation, security protocols, web technologies, and server management.
- Experience with cloud technologies, data migration, and systems integration.
- Competitive base salary ranging from $60,000 to $100,000, plus commission opportunities.
- 401k plan with company matching.
- Comprehensive medical, dental, vision, and life insurance options.
- Monthly vehicle allowance.
Pacific Office Automation is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, veteran status, or any other characteristic protected by law.
