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IT Account Management Specialist

2 months ago


Seattle, Washington, United States Pacific Office Automation Inc. Full time

Career Opportunities with Pacific Office Automation

At Pacific Office Automation, we are dedicated to providing exceptional service and support to our clients in the technology sector. As a leading document imaging and technology dealer, we have established a strong presence across multiple states and are committed to fostering a collaborative and innovative work environment.

Position Overview

We are currently seeking a Technical Account Manager (TAM) to enhance our client engagement and support initiatives.

Key Responsibilities
  • Conduct in-depth consultations with IT clients at advanced technical levels on a quarterly basis.
  • Offer technical insights during the sales process, showcasing the components of the Maturity Model and assisting with the development of a Technology roadmap.
  • Collaborate with fellow TAMs to provide comprehensive support to our clients.
  • Draft and develop detailed scopes of work for IT applications and hardware implementations.
  • Organize meetings and strategic planning sessions with clients to ensure satisfaction, retention, and growth of our account base.
  • Provide mentorship and guidance to IT Engineers supporting our sales teams.
  • Establish and maintain a 'trusted advisor' relationship with the IT service desk, sales teams, and clients.
  • Continuously develop knowledge of key market trends, regulations, and compliance requirements in the IT sector.
Qualifications
  • 3-5 years of experience in a Technical Account Management role.
  • Bachelor's degree in Business, Computer Science, or Management Information Systems.
  • Relevant certifications such as Net+, MCP, MCA, MCSE, Cloud, and Firewall.
  • Experience in IT managed services, project engineering, and technical management.
  • Strong understanding of IT operations and service management.
  • Knowledge of risk mitigation, security protocols, web technologies, and server management.
  • Familiarity with cloud technologies, data migration, and systems integration.
Compensation and Benefits
  • Competitive base salary ranging from $60,000 to $100,000, plus commission opportunities.
  • 401k plan with company matching.
  • Comprehensive medical, dental, vision, and life insurance options.
  • Monthly vehicle allowance.
Diversity and Inclusion Commitment

Pacific Office Automation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, veteran status, or any other characteristic protected by law.