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Outside Operations Manager
1 month ago
- Oversee all aspects of traffic operations, including event coordination, parking lot set up/tear down, traffic control, filing permits for road closures, programming vehicle and pedestrian directional signage and permits for placement.
- Assist management with Staffing, which will include Parkers, Lead Parkers, Parking Supervisors, Gate Attendants, Gate Supervisors and Coordinators.
- Implement and train all employees on the outside operations procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to NRG Park standards.
- Manage the preparation and negotiation of service agreements for parking services, maintenance, and other service agreements as needed.
- Review contracts for compliance with event and/or government specifications and NRG Park requirements.
- Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the parking lots.
- Authorize the requisition of equipment and supplies within budget guidelines.
- Manage labor projections for Gate Attendants, Parking staff and Outside Police to optimize proper traffic control and minimize labor expenses on all events within the projection guidelines.
- Responsible for daily audits and surveillance of parking gates.
- Responsible for maintaining all equipment.
- Handles ordering and maintaining all additional equipment needed for events.
- Maintains correspondence with all clients, subcontractors, and vendors.
- Works directly with all Event Managers to ensure all requests are handled effectively.
- Attend all meetings as required.
- Stay current with new technology and methods to improve Parking Operations.
- Oversee credit card handling operations to include reconciliation, audit controls, roll-stock inventory.
- May perform other duties as required.
- Carries out supervisory responsibilities in accordance with all policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others encountered in the course of employment.
- Accept accountability for own decisions, performance, and behavior.
- Maintain a client service-oriented attitude.
- Maintain strong organization skills.
- Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)
- Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
- Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
- Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
- Organize and prioritize work from event overviews and task lists to meeting deadlines.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Remain flexible and adjust to situations as they occur.
- Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
- Bachelor's Degree from an accredited four-year college or university required.
- (4) years' related experience and/or training in the public assembly industry in a supervisory or management position; or an equivalent combination of education and experience.
- Work independently, exercising judgement and initiative.
- Work in a fast-paced environment.
- Operate a personal computer using Windows, Word, Excel, E-mail, Internet, CAD/Drawing, Parking Systems software, and sign/graphic programs.
- Be licensed to operate a motor vehicle in the United States.
- Only the first 150 resumes received will be considered.
- Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at
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