Retail Operations Manager
2 weeks ago
The Retail Operations Manager is accountable for overseeing the comprehensive operations of the store. This role involves guiding the team to fulfill corporate objectives and achieve store performance targets. The Retail Operations Manager is tasked with ensuring customer satisfaction, maintaining brand standards, and driving profitability. This position also includes selecting, developing, and effectively leading a high-performing team.
Key Responsibilities
- Guarantees a positive shopping experience for all patrons, addressing customer concerns or inquiries promptly.
- Oversees the accurate completion of all documentation, including but not limited to: daily closing reports, inventory audits, processing in the system, cash handling, maintaining activity logs, managing ATM loading, and ensuring proper handling of deliveries and invoices.
- Supervises daily task assignments and evaluates the performance of team members.
- Handles all aspects related to team members and store personnel – including recruitment, onboarding, training, coaching, and performance evaluations.
- Plans and organizes work schedules while coordinating daily tasks and activities of staff.
- Ensures accuracy in employee timekeeping and payroll submissions.
- Complies with all local, state, and federal regulations, including verifying age for restricted sales.
- Implements established safety, security, quality, and operational policies and procedures.
- Processes store invoices on a daily basis.
- Prepares daily financial deposits.
- Completes daily reports and other necessary documentation.
- Conducts regular inventory assessments.
- Maintains a clean and well-stocked store environment at all times.
- Ensures the store operates profitably.
- Avoids any situations that may lead to conflicts of interest, including outside employment.
- Performs all duties in a manner that is free from unlawful harassment.
- The Retail Operations Manager is expected to be capable and willing to perform all tasks typical of a store associate.
Qualifications
- Demonstrates a strong commitment to customer service.
- Effectively resolves store-related challenges.
- Exhibits exceptional work ethics in honesty, efficiency, professionalism, and reliability.
- Maintains punctuality and presents a neat appearance.
- Shows initiative in enhancing store and personal performance.
- Possesses knowledge of store products, pricing, and promotions.
- Consistently displays leadership qualities.
- Must be available to work all shifts, including weekends and holidays.
PI
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