Student Account Advisor III

2 months ago

Arlington, Virginia, United States The University of Texas at Arlington Full time

Job Summary:

Assist in leading the customer service initiative within the Office of Student Accounts by providing exceptional customer service to UT Arlington's community. The person in this role will be expected to adapt to the individual needs of our customers and outside collection agencies and explain complex details about the student account and a wide range of other business processes. The Student Account Advisor III must be able to work with confidence, consistent accuracy, and independence. This role requires someone who can excel in a fast past environment without compromising the level of service provided to all customers. These primary functions include all functions of collections, billing, invoicing, assisting customers and outside entities in person and via email, analyzing accounts and guidance where needed.

Essential Duties:

  • Responsible for the collection efforts related to university receivable system (student accounts receivables, housing, institutional loans, student orgs.).
  • Must understand the accounting procedures and requirements pertaining to the University's accounts receivable system and how they are integrated with the other University systems.
  • Reviewing past due accounts to determine appropriate action, consulting with members of the University community regarding the status of past due accounts, and assuming responsibility for effective follow up on past due accounts. Conducting collection reports and creating metrics.
  • Responsible for the maintenance of collection files by following University procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts and placement of accounts with outside agencies, invoicing, and bankruptcy accounts.
  • Promotes a professional image of the University in its debt collection effort by maintaining a good rapport between the University and the students, alumni, and friends while performing all related collection functions in an efficient manner.
  • Responsible for assisting in the Third-Party Billing processes in times of need, including but not limited to assigning students to contracts, processing departmental deposits, posting payments, and providing information via email, telephone, and/or in-person.
  • Responsible for assisting in cashiering functions in times of need, including but not limited to accepting and posting payments, processing deposits, removal of student account holds, cashing checks and processing/cashing vouchers, analyzing charges and payments, verifying financial aid refunds, balancing cash drawer, and processing change orders.
  • Other duties as assigned.

Required Qualifications:

  • Bachelor's degree and two (2) years related experience, or six (6) years related work experience.
  • Must have excellent customer service, leadership, collections, and cash management skills.

Preferred Qualifications:

  • Bachelor's degree in business, finance or accounting and four (4) years related work experience or seven (7) years related experience.
  • Higher Education and Collections experiences a plus. Banking or financial institution experience preferred.

Special Instructions:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

Open Until Filled: Yes

Location: Arlington

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