Customer Support Specialist

2 months ago


Louisville, Kentucky, United States RealTime Software Solutions Full time
[Customer Service / Fully Remote] - Anywhere in U.S.

/ Up to $25 per hour / Health insurance / PTO / 401k / Connectivity stipend - As a Customer Support Specialist you'll:

Receive, prioritize, and manage incoming communications according to SLA requirements during your shift;

Consistently demonstrating a positive, empathetic, and professional demeanor when interacting with customers;

Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions;

Keep thorough records of customer interactions and issue resolutions using Salesforce.

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