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Customer Support Specialist

2 months ago

Louisville, Kentucky, United States Von Maur Full time

As a Service Desk Associate, you play a crucial role in maintaining seamless communication and support within the store. This dynamic position allows you to influence various aspects of our service operations.

KEY RESPONSIBILITIES:

  • Enhance the customer experience by warmly welcoming individuals, exhibiting friendliness, and expressing gratitude to every visitor.
  • Manage a multi-line phone system to assist customers or redirect them to the relevant departments.
  • Facilitate customer charge account services, which includes initiating accounts, processing payments, and addressing inquiries.
  • Package, box, and prepare customer purchases and online orders for delivery.
  • Handle service desk and store cash transactions, including preparing bank deposits.
  • Ensure the department remains clean and organized.
  • Be flexible to work during daytime, evening, and weekend shifts.
WHAT TO EXPECT:

We are dedicated to fostering your success both professionally and personally. Our extensive benefits are designed to support your overall well-being and that of your family.
  • Competitive salary structure.
  • Generous employee merchandise discount.
  • Comprehensive benefits package.
  • 401(k) retirement savings plan.
  • No extended holiday working hours.
  • Internal promotion philosophy that creates continuous career advancement opportunities.
ABOUT VON MAUR:

Von Maur is synonymous with exceptional customer service, a reputation built over generations. As a family-owned business, we prioritize supporting and valuing our employees, who are the foundation of our success. We strive to create an environment where you can take pride in your contributions and advance your career.