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Customer Support Specialist

2 months ago

Louisville, Kentucky, United States Von Maur Full time

As a Service Desk Associate, you play a crucial role in maintaining seamless communication and support within the store. This dynamic position allows you to influence various aspects of our service offerings.

KEY RESPONSIBILITIES:

  • Enhance the customer journey - warmly welcome visitors, exhibit friendliness, and express gratitude to every patron.
  • Manage a multi-line phone system - assist clients or redirect them to the suitable department.
  • Facilitate customer account services, which includes initiating accounts, processing payments, and addressing inquiries.
  • Package, box, and prepare customer purchases and online orders for delivery.
  • Handle cash transactions at the service desk and throughout the store - prepare bank deposits.
  • Ensure a tidy and organized workspace.
  • Be flexible with availability for daytime, evening, and weekend shifts.
WHAT TO EXPECT:

We are dedicated to supporting your success both professionally and personally. Our extensive benefits package is designed to enhance your overall well-being and provide assistance for you and your family.
  • Competitive salary structure.
  • Generous employee discount on merchandise.
  • Comprehensive health and wellness benefits.
  • 401(k) retirement savings plan.
  • No extended hours during holiday seasons.
  • Internal promotion policy - fostering continuous career advancement.
ABOUT VON MAUR:

Von Maur is renowned for its exceptional customer service, a reputation built on the dedication of our employees. As a family-owned business, we prioritize a culture that values and supports our team members, creating an environment where you can take pride in your contributions and develop your career.