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Customer Support Specialist with Marketing and Scheduling Responsibilities

2 months ago

Louisville, Kentucky, United States Chapman Heating and Cooling Full time
Job Overview

Customer Support Specialist with Marketing and Scheduling Responsibilities

Key Responsibilities:
1. Deliver outstanding customer support for HVAC inquiries, service requests, and related issues.
2. Assist in managing and generating content for social media channels to boost online visibility.
3. Organize and implement email campaigns to engage clients and promote company offerings.
4. Contribute to the creation and upkeep of web content to ensure it is accurate and relevant.
5. Leverage Google Analytics to assess website performance and pinpoint areas for enhancement.
6. Work alongside the marketing department to execute strategies aimed at customer retention and acquisition.
7. Stay updated on industry trends and customer feedback to improve service offerings.

Qualifications:
1. Proven customer service abilities and experience in a comparable position.
2. Proficient in social media platforms, content creation, and web design.
3. Familiarity with email marketing tools and techniques.
4. Basic knowledge of web content management systems.
5. Understanding of Google Analytics and the ability to extract insights.
6. Strong communication and interpersonal skills.
7. Capacity to manage multiple tasks and prioritize effectively.

8. Respond to incoming calls promptly and assist customers with HVAC inquiries, service scheduling, and related questions.
9. Efficiently coordinate HVAC service appointments, liaising with technicians and ensuring timely responses to customer needs.
10. Maintain precise records of service schedules and customer interactions.

The ideal candidate will possess excellent phone etiquette and organizational skills, contributing to the smooth operation of our services.

Company Overview

Chapman Heating and Cooling is a well-established company with a rich history of 45 years in the industry. We are committed to growth and excited to enhance our team with this position, ensuring we continue to provide exceptional service to both new and existing customers.