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Desktop Support Specialist

2 months ago

Louisville, Kentucky, United States Powerwell Full time
Job Overview

Powerwell is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for multiple agencies in Jefferson and surrounding counties.

Key Responsibilities:

  • Provide exceptional customer service and communication skills to resolve technical issues.
  • Configure, set up, and install computer equipment to meet business needs.
  • Utilize ticketing software (preferably ServiceNow) to manage and resolve technical issues.
  • Work effectively under pressure to meet deadlines and resolve complex technical issues.
  • Develop and maintain hardware and software expertise to support business operations.

Requirements:

  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation experience.
  • Experience with ticketing software (preferably ServiceNow).
  • Ability to work under pressure.
  • Hardware and software experience.