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Pharmacy Customer Support Specialist

2 months ago

Louisville, Kentucky, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a dedicated Pharmacy Customer Service Representative to join our team.

In this role, you will be the primary point of contact for patients, caregivers, and healthcare providers, ensuring exceptional customer service and support.

  • Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy, addressing inquiries and resolving concerns effectively.
  • Provide accurate information regarding medications, prescriptions, and pharmacy services.
  • Process prescription refills and schedule shipments promptly and efficiently.
  • Collaborate with healthcare professionals to ensure seamless medication management for patients.
  • Maintain a positive and helpful demeanor while navigating challenging situations.

Qualifications:

  • Proven experience in a pharmacy call center environment is highly preferred.
  • A minimum of 3 years of experience providing exceptional customer service.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency with Microsoft Office Suite.
  • Ability to type accurately at a minimum speed of 35 words per minute.
  • Commitment to continuous learning and professional development.

Benefits:

CornerStone Staffing offers a competitive compensation package and a supportive work environment.