Healthcare Customer Support Specialist

2 weeks ago


Louisville, Kentucky, United States Dinjob Full time

Become a Vital Part of Our Customer Support Division

We are seeking enthusiastic professionals to fill the role of Customer Care Representative in a dynamic environment. If you are dedicated to delivering exceptional service and have a passion for assisting individuals with their healthcare inquiries, this opportunity is tailored for you.

  • Work collaboratively with a remarkable team to assist customers with health-related questions
  • Act as a reliable consultant focused on improving the healthcare journey
  • Facilitate access to healthcare services through your outstanding support

Daily Responsibilities

Your role will involve proactively addressing concerns from members and providers using digital tools, ensuring effective and timely resolutions.

Support customers by clarifying benefits, addressing claims issues, and helping them connect with healthcare professionals through various communication channels.

Engage with internal departments to provide a cohesive experience and resolve challenges swiftly.

What We Provide

  • Opportunities for career growth with encouragement for continued education
  • Comprehensive health coverage and life insurance options
  • 401K matching, Paid Time Off, and Holiday Pay
  • Performance-based bonuses and annual salary increases

Our organization values diversity and recognizes that our unique backgrounds enhance our collective success.

Qualifications and Skills Required

This position is available at various levels depending on experience and qualifications.

Essential Requirements

  • Ability to work remotely with a dedicated workspace and dependable internet connection
  • Proven experience in customer service or related roles

Preferred Attributes

  • Empathy and a strong commitment to resolving customer issues effectively
  • Capability to manage multiple tasks, communicate clearly, and adapt to evolving demands
  • Strong work ethic, punctuality, and accountability

If you are passionate about fostering a positive work atmosphere and enhancing customer satisfaction, we encourage you to consider this opportunity.

We offer competitive benefits and a nurturing work culture that promotes your development.

Your health and safety are our priorities; therefore, vaccination against COVID-19 is mandatory.

Dinjob is proud to be recognized for its commitment to diversity and inclusion. Learn more about us and explore opportunities with us. Be part of a team that values equal opportunities for all candidates.



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