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Customer Support Specialist

2 months ago

Louisville, Kentucky, United States Vaco Los Angeles Full time

Position: Customer Support Specialist at Vaco Los Angeles

Experience Level: Not Specified

Job Overview:

At Vaco, we empower you to gain a competitive edge in your career. We specialize in connecting professionals in Accounting, Finance, IT, and Administration with opportunities for advancement. We are currently seeking a dedicated Customer Support Specialist to assist a dynamic organization.

Your Advocate: By partnering with Vaco, you will have a personal advocate who will highlight your strengths and prepare you for interviews. We provide valuable insights into market trends, salary expectations, company culture, and growth opportunities tailored to your career aspirations.

Essential Qualifications:

  • Experience in a call center environment
  • Strong problem-solving abilities
  • Friendly demeanor with a focus on customer satisfaction
  • Completion of Covid vaccinations (2 shots) and Flu Vaccine
  • Ability to pass federal and state background checks/drug screenings
  • High School Diploma or GED

Key Responsibilities:

  • Communicate effectively with patients and healthcare providers in a professional manner.
  • Serve as the initial point of contact, ensuring a positive experience while scheduling appointments in line with clinic standards.
  • Handle incoming calls with outstanding customer service, emphasizing compassionate care.
  • Schedule new, returning, and referral appointments accurately, or transfer calls to advanced agents as needed.
  • Utilize access center technologies to maintain compliance with physicians' scheduling templates.
  • Monitor scheduling documents to ensure adherence to guidelines.
  • Identify appropriate physicians for referrals.
  • Manage patient rescheduling and field non-clinical inquiries.
  • Set clear expectations for patient visits to enhance their experience.
  • Contact patients to reschedule appointments when necessary.
  • Utilize various systems, including Allscripts and Centricity Business, to retrieve and manage patient information.
  • Maintain confidentiality regarding patient information in accordance with HIPAA regulations.
  • Meet productivity and quality standards set by the group.
  • Perform additional duties as assigned.

Benefits Offered:

  • College tuition reimbursement
  • Comprehensive medical benefits
  • Competitive hourly wage ranging from $16 to $20 based on experience

We look forward to connecting with qualified candidates who are eager to contribute to a thriving organization.